Hello user_ovf1rd , Some subscriptions can be removed using this link. While others may be built into the plan and need to be edited online through the plan builder or having one of us agents help remove it from the plan. If the link above doesn't work then send us a direct message with your full name and the address and we can look into the MHz subscription for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
EG
Expert
•
111.6K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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385 Messages
1 day ago
Hello user_ovf1rd , Some subscriptions can be removed using this link. While others may be built into the plan and need to be edited online through the plan builder or having one of us agents help remove it from the plan. If the link above doesn't work then send us a direct message with your full name and the address and we can look into the MHz subscription for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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