Visitor
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1 Message
Can't access my MGM+ account from flex.
I have an account with MGM+. TV's native menu, my android mobile phone, my wife's iphone, and my firestick all have apps that allow me to watch it, and I can watch it on my PC through a web browser.
When I try to access MGM+ through the flex, it doesn't seem to have an option for entering existing user credentials.
The only option it gives me is to subscribe (for an extra monthly charge on my bill), but since I'm already a subscriber, that would be a waste of money.
Is there a way to use my existing MGM+ account on the flex, or is the flex limited to using a bespoke version of the app that's deliberately designed to squeeze more money out of customers? If that's the case, it strikes me as a rather predatory practice.
MGM+ is (so far, at least) the only service where I've encountered this issue. I use my existing accounts with other streaming services just fine on the flex, despite having signed up for them individually, outside of the xfinity/flex.
What's different about MGM+ that it disallows using an existing subscription account, OR how do I go about entering the credentials for the MGM+ subscription that I'm already paying for?
DreamSayerZ
Problem Solver
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873 Messages
23 days ago
@user_ty4280 Unfortunately, some of the licensing agreements Xfinity has with certain providers doesn't allow login with existing credentials. STARZ is another one. You'll need to use another device, or perhaps your TV has built in apps and you can watch that way. I've found this out personally, and thus do not use the Flex anymore. Too limiting and doesn't have the apps/functionality I want.
(edited)
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XfinityJeniece
Official Employee
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3.3K Messages
20 days ago
Hey there, @user_ty4280, thanks for reaching out through Xfinity Forums regarding your Flex box and MGM. We truly appreciate your feedback regarding the app, and we would be happy to submit this information to improve the customer experience.
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