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Moca adapters

Hi. I’d like to make all the coaxial outlets in each room as rj45.  Can I do this with these so called moca adapters. If so, which one would you recommend? Also, how difficult is this process.  thank you. 

Question

 • Your Home Network

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Replacing my existing set top box with an XG1v4 4K box

Hello, Recently a technician was at my house and fixed an issue with the cable line that was limiting my internet speed but an issue remains where my aging XG2v2 box takes and extremely long to receive picture everyday when I turn on my tv (sometimes over 5 mins despite the box always being powered

Question

 • Customer Service

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Tree On Lines!

I can’t get through to customer service bc my account is in an outage area. But my service is not OUT. There is a tree laying on lines that go in to my neighborhood; NOT to my house. I called it in to both Comcast and the power utility. Power won’t touch it bc it isn’t on their pole at that spot

Question

 • Customer Service

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myxfinity.com webpage on laptop

When my xffinity.com web page opens on my latop the first thing that appears is a large diamond shape with black lines running through it. As i scroll down it shows Do Not Sell or Share My Personal Information. Privacy Policy | Cookie Preferences Hide the banner Any

Question

 • Your Home Network

69

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Cancel cable keep internet

Hello. I am currently having a really hard time getting through on both chat and by phone.  I would like to cancel my cable package but keep my internet package.  Is there any way I can go about doing this?  I am getting to the point of frustration from my lack of success.  Any

Question

 • Customer Service

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Unable to search past 4-21-2022 on my email.

For months now, My Inbox searches will not go back past 4-21-2022. I have made repeated calls to Comcast with empty promises. It is important for our business to be able to go back and look at emails. How will this ever get resolved ?

Question

 • Email

106

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Internet Security 🔐

The Electronic Frontier Foundation is confident that HTTPS Everywhere is a commonly accepted practice ~ no need for a special browser or download : http://www.comcast.com/Corporate/Customers/Policies/Policies.html http://internetsecurity.internet-security.com/ ❓ And , I may have to access my e

Question

 • Email

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xr11 vs xr15

Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in

Question

 • X1

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Sign in page

The symbol / icon that I squared in bright green … what does it mean ?

Question

 • Email

29

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Closed

My xfinity home app is no longer useable

The Home app is telling me everything moved to the regular xfinity app. However I am not able to access or control any of my alarm functions in the app, all that’s available are my cameras. What happened to the Xfinity Home App?

Question

 • Xfinity Home App

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Internet connection drops every couple of hours

I have Arris G36 cable modem. During last month or so it started dropping internet connection every couple of hours. The event log on the modem at the time when connection is lost looks always like this (the last event is about DS profile config update): DS profile config update. DS Chan ID: 193.;C

Question

 • Your Home Network

67

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Closed

Green box on lawn

I am looking to extend my cement driveway into the lawn and have two cable company boxes on the front lawn by the sidewalk. Can they be cemented around?  Any help will be greatly appreciated

Question

 • Customer Service

71

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comcast emails like "Prepare for Winter Storms" going to old email address that was deleted from my account 2 years ago

Some Comcast emails are still going to an old email address I deleted from my account 2 years ago and it doesn't show anywhere on my account settings. These are like newsletters?  "How to Prepare for a Storm",  "Update to New Equipment".   Luckily my billing statements are going

Question

 • Email

51

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X1 box telling me to speak to the remote to change the channel

Hi Recently, I started seeing a message after I go to some stations. It happens infrequently, but is annoying: Next time change the channel by saying MLB Network (or whatever station) Voice control is off and if I go to settings (gear icon bottom right), all notifications are off. Two cu

Question

 • X1

286

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Amazon Echo Dot and Xfinity X1

Hello. I just purchased an Amazon Echo Dot. I see in the Alexa app there is an Xfinity skill that one can enable. However, I’m curious if my Echo Dot can do things like change my channel for me. Example: Can I use my Echo Dot to say change the channel from 1484 to 1458. If so, how? Has anyone been a

Question

 • X1

58

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XB-6 Modem Not initializing

Hello, I just received a XB6-t router and trying to install it. My current router is a arris tg1682g and is working fine. When i install the new xb6 it gets stuck on the 3rd part of the initialization. Inside the router it shows Internet Active and about every 7 minutes it will disconnect and dro

Question

 • Your Home Network

38

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Help with clearing tampered sensor

Battery changed and still indicates tampered

Question

 • Devices and Equipment

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Xfinity hotspot

My xfinity hotspot will not show up on wifi list on new iPhone 13 when it did on my iPhone 7. I updated xfinity hotspot app.

Question

 • Xfinity App

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Email from Comcast - Your internet equipment needs an upgrade?

Anyone else get these emails "Your internet equipment needs an upgrade'? I own my own modem, CM1150V which is DOCSIS 3.1. I'm a little confused as I thought 3.1 is the latest standard? Anyone have experience with these messages? I have a feeling I don't need to upgrade at this point but wanted to as

Question

 • Your Home Network

140

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I'm not getting my comcast.net emails

I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person.  Don't now her.  Deleted that account and changed the preferred back to my email account at comcast.net.  Now I'm n

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 • Email

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