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Bill doubled

Bill just went from $55 to $107! Ridiculous and online help will not answer why. Who can I call?

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8

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Xfinity Rewards Not Accessible

So far the last 6 months, I have not been able to access my Xfinity rewards. I log into my PRIMARY account and all I get initially is the three dots in a spinning circle, and then after a timeout, the message that this option is available only to the Primary Account holder and then no other option t

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9

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Significant increase to Internet bill in 2024

In February of 2024 my Internet only bill went from 76.00 a month to 95.00 a month. This is a significant increase with no explanation.   I believe I'm on the lowest speed plan now.  It's impossible to get anyone to chat with on the AI chat.  How can I speak/chat with a real per

Question

5.1K

21

Gift card not working

I got a $100 virtual gift card from mobile rewards and every time I try to use it, it declines

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41

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How to Cancel service

I don't want to deal with Xfinity customer service they are pretty stupid I just want to cancel my service

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34

1

My telephone is not ringing

The phone is only taking messages. Not ringing, but shows up quickly on the TV sci, and doesn't allow me to answer it.

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14

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how do I disable voicemail

I want to only use my answering machine for my landline. How do I disable voicemail?

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3

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2 Year Internet agreement about to end....options please?

My 2 year internet agreement is about to end. I don't want my bill to increase.  I'm reaching out to Xfinity Christy, Xfinity Eva, or any Xfinity agent that can give me an option similar to what I am paying now (39.99) a month.  Are there any plans in this price range, or lower,  wit

Question

11

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Data Usage Tracker

Hasn’t shown any data usage in a few months now and I’m not sure why but it worked a few months back. I’m not sure if it’s broken or not something being used anymore. I’ve looked in the app and website to see or find answers. Plan wise not much change as far as speed goes. Updated to new equipment

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5

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Trouble receiving email from my Comcast email address using Apples mail app

I use an Apple iPhone SE 2nd edition with iOS 17.4. All my apps are updated at least 1X/day including the apple mail app which I use to access my email from the Comcast server. To many times I see a pop up notice that the Comcast server is not accessible when I check my email through the apple mail

Question

521

8

Live cable dangling

I have been trying to reach someone regarding a live cable dangling in my yard.

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11

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Proactive credit - Bally Sports

I've been promised this credit. When will I receive it and what will be the amount?

Question

534

8

Accepted Solution

Expecting 100Mbps upload but getting 20Mbps

I am expecting 100Mbps upload speed as advertised for my address on https://www.xfinity.com/broadband-labels, but I'm seeing uploads of 20 Mbps. My download speed is fine. I just signed up for service with my own 32x8 DOCSIS 3.0 modem on the list at https://www.xfinity.com/support/devices/#auth.

Question

185

7

buried cable

Cable damaged at street. lost service for 5 days...would like credit

Question

23

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New mobile 'by the gig ' rates

Been an Xfinity Mobile customer since right after it was launched..  We  got  a great ideal for $12  for two lines  ( plus had to buy phones of course) and  we share 1GB data . We use WIFI and rarely need to turn data on so this is perfect for two senior citizens. Go

Question

2.3K

30

On my laptop only, I can only game online using ethernet. Not wifi. Tablet plays same games fine. Please help

I just moved into a new apartment and got an xb8 gateway. Prior, my roommate and I had the same gateway and I had absolutely NO issues gaming. Now, with this new gateway (new account, the other xb8 was his), I can only use my PC to game using ethernet. On ethernet the games all run perfectly. Otherw

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20

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Outages being reported CONSTANTLY…

For the last month, my Xfinity internet service has REPEATEDLY been dropping, and outages of over 100 people have been getting reported on Xfinity’s website. It was every day for 10-14 days, then stopped for about a week, and now it’s back to every other day. I contact tech support, and they do the

Question

2.2K

20

comcast email not working on iphone mail app

Ever since I was required to change my password for my comcast email I am having trouble using the mail app on my iphone. I keep getting the message that "The user name or password for "my email account name" is incorrect." I already have third party access checked in the security section of my emai

Question

986

12

Major 3 networks not working

We just purchased a Samsung 50” UHD TV and everything works except for the 3 major networks (ABC CBS and NBC). No other channels are affected and we rebooted the boxes.

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13

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Poor Xfi coverage

I have the Xfinity Complete 1200 mbs plan and I don’t get full coverage in my home. For the price I pay each month I should have full coverage in my home. I have tried to move the modem with no luck. I have worked with customer service and reset my devices multiple times. I have added a Pod but it o

Question

19

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