I am having audio syncing issues using Xfinity Stream across all my devices: the Xfinity app on Roku when using my TV, the Xfinity app on my iPhone, and the Xfinity Stream internet site on my MacBook (I've tried Safari and Chrome browsers, lately I can't even get channels to play using Chrome). They

We have a problem with the audio on the streaming app. Only the Xfinity stream app is having issues on our Roku. Sudden volume changes to extreme highs and lows. There are times video and audio are out of sync as well. The only thing that temporarily fixes it is to back out of the app and then start

I routinely use the MyAccount app to restart specific X1 boxes in my house. There's a note posted there now saying that app is going away and all functions will be available on the Xfinity app.  I can't find a way to troubleshoot or restart boxes on the Xfinity app.  I tried the Assistant

I don’t have enough money at the moment to pay my Wi-Fi and my mobile I can only do one so if I don’t pay my Wi-Fi will my phone be canceled? I know I can pay it later on this month

I need my drop buried at my house please. How do I get this done? thanks, koula geletzke

Hi! As a response to the Xfinity email that we needed to upgrade our current TV equipment, we ordered new equipment. We decided to rent a gateway from Xfinity. According to the order, we were to receive 3 TV boxes [No option to choose which x1 box.] and the XFi complete gateway. [We currently have

I am missing one entire day of emails - 12/29/22. They are not in Trash or Spam. They are not recoverable. Help!

I have been approved for the ACP credit. How do I apply the credit to my Xfinity account?

How do you talk to a live agent? The chat and 800 # do not allow me to get past the irritating questions and won’t allow me to talk to a live agent. We pay a lot of money for this service and can’t get anyone on the phone. This is ridiculous!  

I have had no success contacting the customer service after multiple attempts with bots or people that just don't understand anything while reading a script. I've spent hours on the phone trying to correct these issues.  I am being charged an extra $25 a month for my internet service for XFi c

What is my account number?

I just started with Xfinity for close to two months because my friend told me to try it.This is by far the most most disappointed experience and service I've ever faced.Their gateway already stopped working not even in two months.I contacted their support, they tried to do some small restart, did no

There are a couple of shows we've been watching On-Demand for several years, and they were always free. For one of them, the new  2023 season had two episodes for free, but the third episode is "pay".  The previous seasons are all still free.  For the other, the two episodes of the n

I wonder if buffering would stop on xfinity stream app if I bought a roku box and download xfinity stream app on that. I have lg tv and I get buffering all the time during sports. Any thoughts on the roku box idea?

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In Sep 2022, I transferred to Xfinity Mobile with two lines and was told by the agent that I would receive two $200 Visa Cards for making the switch to Xfinity. However, even till now I haven't received them. What is more ridiculous, I've called Xfinity and chatted with many agents multiple times

I’ve been using Roku Xfinity app to stream off my xTV connect to my Xfinity modem for years. Suddenly today I get error TVAPP-00231 for every channel I try. It loads app, loads favorite channels, but whenever I select Watch this is error I got. I have done the following already to troubleshoot: 1

every time I open the application the only thing I see is activate new equipment. I can click on activate or sign out. I have uninstalled and reinstalled the application. I’ve also signed out then sign back in, but nothing works. Every time I login it immediately shows the activate new equipment scr

We were told to activate our internet that we needed to do that on the xfinity app. We downloaded the app tried to log in and keep coming back to the same error saying “Sorry, we’re having some trouble. Please chat with agent for help with your activation.” Tried chatting and keeps going in circle.

Trying to post until it actually works....