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Suspended emails
I did not send 3 emails that have emails address as sender. Xfin will not accept my email password.
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Customer Service
After moving can't access my peacock account
Hello, After the move can't acceess my peacock account, see this error Your Xfinity account is already linked to another Peacock account. Thanks!
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Customer Service
Chat agents lied to me
Xfiinity started charging me more than the promised limit of $50 for internet overages and I reached out via chat. I was promised a $100 credit on March 25th to be applied to my account with 48 hours. I even had to be placed on hold while it was approved by a supervisor. Then I get a message last we
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Billing
Landman not available with out purchase
Paramount + with Showtime is part of my bundle, but I cannot stream Landman without buying the show. Why?
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Xfinity Stream Website
Returning wrong color phone
I went to the Xfinity store on 6/29 to do two things. First, I wanted to change from My Verizon cell to the Xfinity premium cell line to receive a promo discount on a years worth of service. Once I did this, I could upgrade my iPhone 13 Pro 256 GB Natural titanium to an iPhone 16 Pro 256 GB Natural
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Devices
Accepted Solution
Comcast mail loading very slow on iPad and iPhone
For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue
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I would like to know how to leave a review.
I am totally stunned by the so called "Termination Fee". I recently moved with my family out side of the service area. Didn't think anything of it as I have changed internet services many times over the years. However this time when I call to cancel my internet service I'm being told I have a fee of
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Customer Service
Xfinity mobile SIM card
I have been trying to get Xfinity to send me a SIM card to port my phone, but I can't get anywhere. The Xfinity assistant is useless, it says if it can't help it will get me in touch with a live agent, but that's a lie
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Devices
why are my incoming e-mails not coming thru, for almost 2 weeks
For about 2 weeks, I have not received my in-coming e-mails . I'm told they have been very important. This is not the first time.
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Poor TV connection since storm
We had a big thunderstorm here yesterday, and ever then since our TV reception has been spotty, with the picture and sound fuzzing out like the connection is bad every minute or so. I can't get the chat bot to get me to an actual person, and while I reported an outage I just got a "there is no outag
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Non-X1 Service
Property Damage
Good Evening. Yesterday my neighbor had a new fiber optic cable installed to their home from a junction box on my property. The contractor routed the cable across my front lawn and underneath the driveway. The grass is now dying in my front lawn. More concerning, there is a crack running through my
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Customer Service
Cable box error “There is no software to execute”
as other have stated One of our cable boxes always has a blinking light and the message on the tv screen is “There is no software to execute”. It’s a blue screen. There is a Pace logo as well. I'm one of the many with this issuse. I can't follow the boiler plate response to start the process to get
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X1
Xfinity
The most undesirable internet service every 2 to 3 months somebody has to come in and service the outside box
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Customer Service
No signal
I have a new replacement box. Plugged it in. Tv says no signal. Remote does not work to set up
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Customer Service
ARRIS SB8200 Firmware/Software Update?
I own my personal Modem (ARRIS SB8200). I pay for very fast WiFi, but recently the connectivity and speed has been horrible. I have been trying to contact Xfinity to get them to come take a look at everything, but it feels very difficult these days to get a real person. When the AI runs diagnostics,
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Your Home Network
Why emails from Google Groups not getting to comcast
I belong to 3 groups that use Google Groups for emails. I suddenly stopped getting their emails in my Xfinity account about 3 weeks ago, and missed some deadlines. I have been on these groups for over 2 years with no issues. Then the emails stopped arriving. They are not in my Spam folder. I have no
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Root Sports Channel
Root Sports continues to have technical issues during the Seattle Mariners game today. Is this a root sports issue or is it an Xfinity issue?
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Channels and Programming
Copies of Previous Bills
Hi, I went to your online portal and signed in. I was looking for digital copies of my bills for Jan2024 to Apr2024. I went through all the menus and I found a place where I could ask for "more" bills. That link did not work. I was stuck. Then I went through the endless loops of robots trying to fin
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Billing
Fox News No Sound on Xfinity Streaming App
I've seen dozens of posts about this but I've never seen a SOLUTION to the issue. All other channels work but someone Fox doesn't... what is going on? Andrew
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Xfinity Stream Website