After moving can't access my peacock account

Hi team,

Thank you for reachig to me so soon!

I don't have any Xfinity Rewards at this moment, my wifi plan is Gigabit(1100 Mbps) with included Peacock Premium wich i activated couple weeks ago in my old adrress and after moving don't have that anymore

You’re welcome @user_444s6h! Do you know if the primary username to your new account at the new address is different from the primary username used at the previous address? 

We will want to make sure we are signing in using the email linked to the primary username on the new account. When signed in to our website, please:

• Click on the purple icon in the top right corner
• Select Account and identity.
  • This will take us to a page where it will show Primary, Manager, member, or viewer below your name.
  • This page will also show the address this username is linked to under “Account Details”.

If the username at the previous account isn’t linked to the new account, this article here has steps to link, unlink, and switch between multiple Xfinity accounts 

Also as a heads up, our office will be closing at 1:00 AM EST, but we will be back at 7:00 AM EST.

For login i use the same email address and it's the same email i use for xfinity

and i removed my old account from xfinity 

@user_444s6h

Go ahead and send me a direct message so we can take a look at your account to make sure that transfer of service request was put in correctly.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message