Visitor
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1 Message
Xfinity mobile SIM card
I have been trying to get Xfinity to send me a SIM card to port my phone, but I can't get anywhere. The Xfinity assistant is useless, it says if it can't help it will get me in touch with a live agent, but that's a lie
XfinityMarshante
Official Employee
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202 Messages
1 day ago
Hello @user_ohjgod, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues getting a SIM card. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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