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Airplay issues

After several years of it working fine suddenly I’m getting this error: “Some Features May Not Work on This Network. HomePod features like AirPlay and Personal Requests may not work on this Wi-Fi because it does not support peer-to-peer connections.” I cannot play music from my phone or Mac or iP

Question

 • Your Home Network

70

2

0

Accepted Solution

Closed

Pixelization of Channels

This problem is getting worse. Certain channels display a messed up pixelized image and at certain times of the day it seems worse. I’ve tried to put up with it for several months and just can’t anymore. I’ve switched out cables, hard restart TV, diagnostic/restart cable box several times, and nothi

Question

 • Channels and Programming

121

4

0

Accepted Solution

Official Solution

Closed

Don’t cut channel WLNS

From You, I want to make it known to xfinity that i watch WLNS more than any other channel, and do not want you to lose this channel.

Question

 • Channels and Programming

71

2

0

Accepted Solution

Data limit on current plan

Yesterday I upgraded to the gigabit plan specifically to get unlimited data usage. My plan details show nothing about unlimited data and when I view my usage it still shows that I have a 1229GB limit on my plan.  Please let me know what my current plan limit is as when I added the 1Gb plan to

Question

 • Billing

49

2

0

Accepted Solution

Email : Stay Signed In

While signing in to email , I check the boxes " keep me signed in " and " don't ask for a code again in this browser " , though I find myself signing in and getting a code every time I want to use my email , why is that ?   Additionally , it appears that there are many URL's involved : &n

Question

 • Email

75

6

0

Accepted Solution

DVR recordings disappearing

We are long-term Xfinity/Comcast customers, and similar to another post I saw on this forum, we have been noticing that recordings are just disappearing off our DVR. We have plenty of storage space left on our DVR, and no, we are not deleting them ourselves. These recordings tend to be older, but th

Question

 • X1

331

6

Accepted Solution

How to stop robocals from Xfinity

For some reason, we've started to get robocalls from Xfinity to sign up for their mobile service. We would never do that because our Xfinity service goes out far too often to lose phone service.  How can I stop these calls?

Question

 • Customer Service

45

3

0

Accepted Solution

Checking monthly data usage - capped plan

How do you check your monthly data usage? I was able to check it on the app by searching for "data usage" but now it just says "I'm finishing up some checks on your account to get all the information you need.  Are you ready for me to proceed".  I hit "try again" and it perpetually gives

Question

 • Your Home Network

188

2

0

Accepted Solution

Dropping Local Channels

Comcast is dropping local CBS channels if they can't reach an agreement by the end of December. Well Comcast is already ridiculously expensive and their prices continue to rise. Their customer service is terrible. If they drop my local CBS channel then they will lose a long time customer. I have bee

Question

 • Channels and Programming

790

5

Accepted Solution

Closed

$10 discount for automatic payment

I have signed up and use automatic payments, but haven't received $10 discount on my monthly bill. Please help. Thanks.

Question

 • Billing

7.8K

5

0

Accepted Solution

Internet is slow since speaking with customer service on 12/14/2022

I spoke with customer service yesterday (12/14/2022) because the Xfinity site was constantly giving me "access denied" (after I was logged in) when I was trying to get to my account. I had already tried shutting my computer down, resetting my modem, etc., so finally had to call for assistance. The f

Question

 • Your Home Network

59

1

0

Accepted Solution

Not receiving verification codes

Hi, I'm a new Xfinity Mobile customer and since the move, I am no longer receiving many of my verification codes (text messages), even the verification code text messages from Xfinity.

Question

 • Xfinity Mobile

659

3

Accepted Solution

All records are "In-progress recordings..."

Fire TV Xfinity Stream v6.20.0.013. This has always worked when I take the stick elsewhere. A couple days ago, even recordings made weeks ago says, "In-progress recordings are only available on your in-home WiFi." On the same network, the app on my phone plays the recordings without a problem. Fi

Question

 • Xfinity Stream App

255

7

0

Accepted Solution

Arris SBV3202

i just replaced my old TM822 by sbv3202 to gain full advantage of my quoted down speed of 600Mb/s. After installation and activation, my down speed is still at 220 with no change to up speed of around 20. Needless to say, I have had many calls to Xfinity but none of them was of any use or able to re

Question

 • Your Home Network

120

3

0

Accepted Solution

Xfinity app download playback trouble

After downloading a show onto the Xfinity app on my iPhone the playback freezes about halfway through the show. This has happened multiple times. I’ve downloaded the shows more than once which does not correct the problem. I’ve experienced correctly working downloads on this app and iPhone so it doe

Question

 • Xfinity Stream App

90

3

0

Accepted Solution

Internet drops multiple times a day every day for months

It keeps saying Can't reach site. Xfinity site . . No DNS server. . .   Drops internet for many minutes and can't get back on.  Shut down and still have problems.  Can't reach any sites when this happens

Question

 • Your Home Network

46

1

0

Accepted Solution

Porting from Verizon to Xfinity

Have tried since 4 days with several reps, they take account number of verizon and transfer pin and promise it to be resolved within 24 hours. But so far has not been resolved

Question

 • Xfinity Mobile

85

2

0

Accepted Solution

Official Solution

CW programming agreement expired

Last night we had the CW channel 11 in the NY/Philadelphia area and this morning it’s showing “Our programming agreement with this station has expired. As a result this content is not available through Xfinity or Comcast business at this time.” What gives? I can’t find anything about it on Comcast

Question

 • Channels and Programming

4.7K

29

Accepted Solution

Billing

I have been a customer for years. And I order service for another address and the internet doesn’t even work for a full week. I ask for a technician to come out and help me with what’s wrong with the service that I’m not getting but am paying for. The technician told me that I would not be charged f

Question

 • Billing

37

1

0

Accepted Solution

39,99$ promotion

Hi, I accidentally changed my plan. Can I return 39,99$ promotion?

Question

 • Billing

32

2

0

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