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Connection reset repeatedly, also can see downstairs neighbors devices despite having separate wifi networks
Title pretty much describes it. In any sort of download or long-term connection, many devices experience repeated connection resets. During problematic periods (which seem somewhat intermittent dependent on device), devices experience constant dropping of connections, and are dependent on app and we
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Your Home Network
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Movies Anywhwre app
can the movies anywhere app be added to flex ? The app was in the X1 box but it’s not on flex.
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Flex
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Stop gmail being imported.
Can someone explain to me what steps to take to stop having my gmail imported automatically into my xfinity email? Thank you for any assistance given.
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Green pedestal box needs to be removed
I have a green pedestal box in my front driveway that we need removed. I have been getting the run around and I’m not sure who exactly can help me. How do I get this thing removed?
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Customer Service
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Questions regarding internet plans
I am shopping Xfinity internet plans and deciding between the 75mbps and 400mbps plan. Right now both plans have new customer promottions. If now I choose the 75mbps plan but after a few months I want to upgrade to 400mbps plan, will I still get the new customer promotion price for the 400mpbs plan?
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Customer Service
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Mid Split Upgrades Causing Issue with Modems (maybe only Arris)
See this thread for a little more detail on the issue we were having. We started having issues with our internet in late June 2023 - frequent drops and slowdowns. My wife provides tele-therapy from home, I have two sons who play video games, and I have the occasional Zoom meetings. We have 1.2Gbp
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Your Home Network
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Gambling
Did I just see a commercial on MSNBC saying I can gamble through my voice remote?
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X1
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Possible accounting problem with data usage numbers
I've been monitoring my usage for the past few months since I've been increasing activity and have been able to keep it under the 1229GB limit each month. Everything was going as expected in October. However, last night, when I checked again, the usage for October was basically double, ~900GB
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Billing
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Need to File a Property Damage Claim Against Xfinity
Yesterday, 10/10/2023, an Xfinity Tech, Elliott, needed access through our backyard to access a pole to fix something. We let him through to complete everything. Upon leaving, he hit our mailbox with his Xfinity truck. It was completely turned sideways, there are now scratches and chipped paint, the
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Customer Service
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Periodic Short Loss of Internet and Frequent Modem Reboots
For the last couple of months, in SW Chicago suburbs, I have experienced periodic internet disconnects and frequent gateway reboots. It has been getting worse lately, most often occurring mid to late morning but also throughout the day. I stream TV with YouTube TV so it gets annoying. It can last fr
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Your Home Network
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MB8611 solution?
Has anyone been able to get Xfinity to address the MB8611 disconnect issues? I've gotten Motorola reps to look at my connection and event log pages to tell me what is going on but all I get from Xfinity is that there is nothing wrong with the signal. I've even filed an FCC complaint and after a few
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Your Home Network
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TV slow
Why is my TV behind my mom's Verizon TV? When we're on the phone watching the same station my TV is like 3 minutes behind hers
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X1
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Apple email app stopped fetching Comcast email
My Comcast email stopped working with the Apple app on my iPad (would not fetch new emails). I have updated it OS 17.0.3. I cleared the cache. I’ve turned it off and back on again and then I deleted the account and tried to set it up again but get message that Comcast is not available.
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Chat representative offered $30 credit and now are taking it back.
Hello, Not sure how to attach a screenshot...but here is the copy/pasted text: From Agent, No worries, as you have already renew the contract, I will help you credit $30from my end as this is the credit limit I can provide at one's account. From You, could we possibly escalate it to someone who co
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Billing
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How can I resolve this false equipment return problem?
A month or so ago, I had noticed that when I tried to log in to the Comcast web site to manage my account, it was continually put up a message telling my my bill had been changed and basically giving me the "option" to either ignore the added charge, or agree to the added charge. Whichever option I
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Billing
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phone number taken
I spoke with the retention team, they gave me a better deal but ever since - my old voice number has been disconnected. I've spent two hours online with Xfinity but no resolution. Help!!
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Home Phone Service & Equipment
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New Equipment order status
Hello, I clicked the button to upgrade my TV DVR box a while ago and it said it would be shipped in 3 to 5 days. It's been a week and the order confirmation just says" in progress". ( Still not shipped) How can I get confirmation on whether the order went through successfully and
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Customer Service
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Best price Baltimore
Verizon is offering some really enticing FIOS deals in my area. I'd like to make sure I have the best internet-only price from Xfinity before I start comparing plans. Hope someone can help point me in the right direction! Cheers.
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Customer Service
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Will I retain $12 Triple Play discount if I leave grandfathered by the gig plan?
We have a Triple Play plans for cable/voice/phone and signed up for Xfinity mobile a long while ago with one line on the $12/GB plan. I'm thinking I might add another line and switch to the new 10GB shared across lines plan for $60/month. My question is by changing around my Xfinity Mobile plans, wi
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Xfinity Mobile
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xfinity just switched my email to IMAP
I was working on my old emails, when I realized that it was taking a long time to receive emails. I tried the repair program, but that stalled as well in trying to find the server. I went back to enter my password, and to my surprise, my POP3 email was changed to IMAP. What happened? Is Xfi
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