There have been many posts about flaky DVR playback, but I haven't seen a post addressing my specific version. The issue below has been happening the last few months and occurs with 90% of the programs we record. I would call support, but it's really difficult to get a human being, much less someone

I recently upgraded to the 2gbps/300mbps plan that became available in my area but was still getting slow upload speeds, so I just upgraded to the Arris S34 cable modem after seeing it on a list showing that it supports the next gen upload speeds (here). My speed tests directly from my Ubiquiti Drea

Just had my home wifi evaluation. Got an email saying I qualify for a free extender. However when clicking the claim button it, it then goes through the eligibility process and says I'm not eligible. Email also appears glitched, under the claim button it just shows EEEx Can someone help me redeem my

I just had to buy a new TV. I bought a Samsung 50" Q8F. I connected everything and the TV claims the cable box is not on when it is on. I can connect the xfinity streaming app just fine, but that takes a while to boot up. I have powered off the cable box and TV a few times each, but nothing seems to

Hello, im looking to make my husbands name appear on our bill statement and i only could add him as an authorized user, i would like his name to show on the bill. How can i do that?

My current bill states that the end date of my promotion for Peacock Premium is approaching. How do I cancel the Peacock Premium add on to ensure I will not be charged for it once the promotional period has ended?

I was wondering what the expected cost was for having a technician come over to my condominium and reconfigure a coax cable in our second-story room. It has a pre-existing coax cable installed in the room, which is seemingly hanging loosely in the wall because installing the xFi device there was not

My live agent tonight was Tarun. I really wanted to give a glowing review to Tarun, but didn’t see where I could do that. They told me that once I clicked End Chat, I would be asked to rate them, but I was not given that opportunity. Tarun was able to get my tv working again very quickly. They were

As shown in the pics below, the cover to the green Xfinity cable box behind my townhouse blew off during the recent snow storm. Wires / cables / etc from the box are COMPLETELY EXPOSED to the elements making it a HAZARDOUS CONDITION to anyone who may inadvertently come across them (i.e., children pl

I have no Comcast/Xfinity modem; I have always had my own, for the 25 years I've lived here. But my bill shows a $12 charge. How do I get rid of this charge? Why did it ever appear? Again, I have never had a modem from Xfinity / Comcast!

I want to cancel my cable tv service but keep my internet service. I have tried Xfinity chat and app but just go in circles and do not receive any useful information or assistance. Please help!

Hello Xfinity Team, I’m on Gigabit X2 plan, using a Netgear CM3000 (customer-owned, Xfinity-approved for Next Gen speeds). Despite midsplit being deployed in my area, my upload speed is stuck at ~40 Mbps. I’ve already done all basic troubleshooting. My Netgear CM3000 is falling back to legacy ATDMA

I've followed the app instructions, which were mostly straightforward (aside from the fact that I couldn't find the CM MAC number where it was supposed to be) but got stuck when it said to wait five minutes for the top three lights to remain on. I've waited for up to half an hour each time after res

Strong winds broke a tree branch, which took down our internet cable line. The cable is now laying in our yard and on our garage roof, posing a risk to our pets. I created a support ticket (Edited: Personal Information), but haven’t received confirmation, and the ticket doesn’t show in my account. W

Yesterday I had to speak to 5 different people for the to get them to understand that the cable being put inside the home was not completed. I had the worst customer service it was unbelievable that you have people working their that cant understand what i was telling them. The customer service man

Fedex delivered my router and modem to an empty home, days before I moved in. Now i'm getting billed for service.I don't have.

Today I received a phone call from [Edit: "possible malicious number"] with a recording in a woman's voice saying " Hello, this voicemail is from Comcast Xfinity. Due to missed confirmation, the 50%discount on your monthly bill is no longer in effect. Please call us back on the number showing on you

The bill seems to be getting higher, suddenly going up to $120?? So I lower my plan because that's way too much for just internet, but now it's almost back to $100. Then I caught that I've been paying for equipment I never had? I provide my own modem and router, I've never had one provided and do no

Hello, I have tried a thousand times to get through the automated system and while restarting my modem works as a temporary fix, the issue still persists DAILY. Every day, around 10:45a-12p, my upload speeds will slow down to 0.1Mbps and it affects all of my devices. My work laptop(connected to VPN

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back