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still didn't receive xfinity prepaid card

it says it shipped never got it could you help Shipped - USPS Get excited! Your $600 Prepaid Card for 3 BYO devices is on its way. Here's what you need to know. Your Prepaid Card was shipped by USPS and will arrive within 7-10 business days.Shipped: 07/29/2022

Question

 • Customer Service

2

1

0

SYNC Timing Synchronization failures and No Ranging Response received - T3 time-out's Multiple times a day.

Getting constant resets and T3 time outs daily. Tech came out months ago and installed new connectors from lead line from the pole at my house/splitter there and under the house. even each run from the Old splitter under the house to each hook up in the house. Tech even replaced the old splitter (pa

Question

 • Your Home Network

26

2

0

Billed $100 for a technician without approval of the fee

Early July the call agents couldnt get the change of address switched and couldnt activate my new service address over the phone, so they told me theyd send a tech guy and it was required. And i set up the appointment with the tech guy over the phone, and approved the service appointment via a link

Question

 • Billing

6

1

0

Installation for new service

How long will it take for the underground crew to get the cable to my home?

Question

 • Customer Service

11

2

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In store pickup

Is it possible for me to set up in store pickup of my equipment instead of getting them mailed? Please let me know

Question

 • Customer Service

10

1

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Can’t buy 2nd Gen Pods

I have 6 first generation pods. Every time I try to buy the second Gen pods, it says they are unavailable.   I called Comcast and they said I cannot buy any second generation pods because I have six first generation pods which is the maximum. I told him I’d be happy to get rid of the first ge

Question

 • Customer Service

13

1

0

Just received flex

It turned on asked for all my info after that it loaded a blue screen then went black

Question

 • Flex

19

1

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Mini guide icon replaced with AD -

i am using 2019 Samsung Smart TV- The mini channel guide pulled up until a week ago- now I can’t pull up mini channel guide any moreI notice LG TVs having this problem too. this seems to be Xfinity’s problem NOT the tv manufacturers- but Xfinity will not be a responsible business and admit this

Question

 • Xfinity Stream App

122

3

Error code ENT-22017

I just bought the new minions movie and I am getting this error code ENT-22017. I have tried resetting the box by unplugging it, but that didn't work either. Please help.

Question

 • Flex

200

5

0

Pinned

Summer of Free presented by Xfinity Rewards

Starting June 28th, Summer of Free presented by Xfinity Rewards, is your chance to enjoy tons of the best shows, movies, fitness programs and more, all for no extra cost. Select programming from premium networks and subscription platforms are part of Summer of Free, including programming from EPIX

Articles

 • Channels and Programming

3.8K

22

Stream app mini guide is gone....

Since the device is out of beta the mini guide has disappeared. It's frustrating to have to back out of what I'm watching to see what else is on. I know it was done for stability issues due to RAM but I had zero stability issues when it was there. Now that the mini guide is gone I almost can't stand

Question

 • Xfinity Stream App

29

2

Order Confirmation and Account Trouble

I am currently a college student and recently placed and order for Performance Pro Internet for my new apartment for the school year. I never received a confirmation email or was charged the $1 "deposit" for the order, and was told that Xfinity may call to confirm certain details. The first call I m

Question

 • Customer Service

18

2

0

Xfinity Hangouts needs to be swapped out or on limited rotation. ie; legacy on demand tv systems, always playing in the on demand menu.

So every time for the past two years at least, that we use our legacy motorolla surfboard to access the classic on demand menu with xfinity, the most highly annoying 'Xfinity Hangouts' show continues to play in the back ground on an infinite repeat loop. With decades of content, trailers, and all

Question

 • On Demand

10

0

0

Unblock Truth Social

I have been unable to join Truth Social Network: due to never receiving a confirmation email they are attempting to send to my @comcast.net email address. Others have reported that they get the verification email immediately when they use a different email account such as @gmail.com. Please remove t

Question

 • Email

423

14

0

Better signal

Wifi tower is in back bedroom near backyard and smart tv has a poor wifi signal even with the large pod i purchased

Question

 • Xfinity App

3

0

0

Flex not activating Error code XRE 00251

I am trying to activate my flex. However, I receive the above error code. I am also unable to see Flex as a device in my account.

Question

 • Flex

17

2

0

Modem has not shipped

My Getting Started Kit was ordered on August 10th and was supposed to be shipped by August 15th but I have not received any emails saying it has been shipped. Is there any way to get it shipped soon?

Question

 • Customer Service

17

2

0

Missed start up box delivery

I ordered the start up box but I work full time and wasn’t available to receive it when it was delivered. Can I get another shipped?

Question

 • Customer Service

6

1

0

Internet DC at random times

Hi there, I was wondering why the upload channel bonds keep on DCing (Drop Connection) to where the internet does freeze out. I have read that once the dbmV hits 50+ is where the connection can be unstable. The connection path in the house is the main line connects to a 1:1 goes up to the wall to

Question

 • Your Home Network

29

1

0

invalid credentials

I can not set up and account. Any time i try to go to any webpage it either says invalid credentials or error. I have already tried making a new account, clearing my cache, and also tried using multiple devices.

Question

 • Email

21

3

0

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