I’m filing a formal complaint regarding a live chat agent named Shashank, who was extremely rude and unprofessional during our interaction on July 7, 2024, around 11:30 PM. He repeatedly ignored my direct questions about an upcoming billing issue and was impatient and dismissive throughout. When I w

I would like to know if I qualify to get the modem and upgrade it to the xp 10 and also if my area is able to use xb 10. Jon Smith 3390 Kinsrow Ave, apt 188 Eugene, OR 97401

My Xfinity service has been suspended, and I need it restored immediately. I’ve been overcharged for services I did not request or agree to, and my bill has now reached over $350.

All I am going to say is that I have been dealing with this disaster for over a year. What started as a simple issue over a year and a half ago has festered into what is now comparable to a nuclear disaster in my opinion because of the because of the horrible level of what Xfinity calls Customer Ser

Dear Xfinity Customer Service, I recently moved on July 1st and discontinued service at my old address on that same day. However, I noticed that I was charged $12.89(Balance Transferred From: (Personal Info) $12.89) on the final bill for my previous account. Since I only used the service for one day

I will be staying at my current house till 18th August but on the moving houses section of my xfinity profile, I cannot select a date of moving beyond August 6th? does that mean after august 6th I will no longer have internet services at my house? I require assistance and instructions not only on mo

Every few weeks our tv buffers while we are trying to watch a program streaming. Why?

I've seen only in these forums a member saying that to activate the Apple Watch via the Reward ($300 back on a $300 watch, if the SE Gen 2 - perhaps $300 off a more expensive Apple Watch if one desired) one must have an Unlimited Data Plan from Xfinity Mobile. I don't see that in the specs anywhere

To Whom It May Concern, I switched to a different internet order recently and wanted to know if the additional partial charges resulting in a decreased bill than expected is normal during a switch. Also, the sales tax on my billing statement further decreased my bill instead of adding to it. Is ther

Hello, I know we just cam get access to the last 7 days of recorded video cameras but I would like to know if is there any way to get the recorded motion from June 30th (last Monday) just in the morning outside camera

Ok here it goes. We have Xfinity supplied through our community so Everything was working fine and then we had an outage on our original XG1 4k box and a letter that we are available to update our Gateway to the newer XB7-MC. I don't remember if we exchanged both at the same time or within a few day

I am a human being who pays my bill. When I contact Xfinity for assistance with my streaming that's not working I expect to speak with a human being when I request to speak with a human being not an automated service again a human being not an automated service. You have now wasted an hour of my tim

Xfinity assistant is not helping. Spent a whole day trying to get help with adding a third-party modem that is compatible very disappointed in the customer support for Xfinity

I am I am receiving this below message. Is this a scam please advise. Your Comcast.net email account is about to be closed

I have just spent the last hour on justanswer with Richard who sent me this link saying "please click this link to call our department so we can send a reset signal to your xfinity tv box for you

Hello! My 2nd ethernet port on my modem is not connecting. Our modem supplier says that this port must be activated by our internet provider. Are you able to assist?

How can I get back into my Comcast.net email.

Hi, I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service. however, I just received a mobile bill of $68, may you please help with that

Hello! We are having issues getting our 2nd ethernet port to connect. Our modem supplier says that our internet provider must activate our 2nd ethernet port. Are you able to assist?

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it