Visitor
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2 Messages
Error with my mobile bill
Hi,
I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service.
however, I just received a mobile bill of $68, may you please help with that
Visitor
•
2 Messages
Hi,
I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service.
however, I just received a mobile bill of $68, may you please help with that
XfinityQuemekia
Official Employee
•
300 Messages
2 days ago
Hello @user_lfaq9w Thanks for taking the time out of your day to post your mobile billing concerns here in our community forum. I can definitely understand your concerns with your bill, I'd probably be wondering the same thing.
Customers who take this deal are responsible for paying the $25 line activation fee. (details included in your order approval)
There are instances where a customer may not receive the discount their first month due to a discount not applying until a full billing cycle has hit the customer's account. While it is understood that is not ideal, the discount will begin in the next billing cycle and still run for a 12-month period.
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