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Visitor

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2 Messages

Tuesday, July 8th, 2025 1:11 AM

Error with my mobile bill

Hi,

I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service.

however, I just received a mobile bill of $68, may you please help with that 

Official Employee

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300 Messages

1 day ago

Hello @user_lfaq9w Thanks for taking the time out of your day to post your mobile billing concerns here in our community forum. I can definitely understand your concerns with your bill, I'd probably be wondering the same thing.

Customers who take this deal are responsible for paying the $25 line activation fee. (details included in your order approval)

There are instances where a customer may not receive the discount their first month due to a discount not applying until a full billing cycle has hit the customer's account. While it is understood that is not ideal, the discount will begin in the next billing cycle and still run for a 12-month period.

 

Visitor

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2 Messages

Thank you for taking time to get back to me, but this does not make any sense.

when I signed up for this deal, I managed my budget in a way that I am not paying for the mobile line for the first year and my current budget can not accommodate such fee now,

would you please guide on how to remove this payment!!

Official Employee

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300 Messages

As mentioned, you will still in fact receive a free line for 12 months @user_lfaq9w

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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