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ANSWERED: How to get help with your Xfinity Visa Card rebate
***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/ Use your account number, it will show a time line that tells you how close you are to receiving your rebate. If for some reason t
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My Account
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ANSWERED: Can I buy my own DVR or cable box?
Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to consumers ("off-market T
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TV
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ANSWERED: How to access the Xfinity app
Using the Xfinity app Learn what you can do with the Xfinity app. You can download the latest version from Apple App Store or Google Play. Eligibility The Xfinity app is available for all Xfinity Voice, TV, Mobile, and Internet customers(not including Xfinity Prepaid Internet service). Depending
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Mobile Apps
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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?
Over time, internet and TV equipment needs to be updated to keep up with the latest technology. If you need assistance troubleshooting your Xfinity Internet or TV service, visit the Xfinity Internet and WiFi connection troubleshooting and what to do if your Xfinity TV and Internet is out.
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ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box
Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment. Access the self-help screen To access the Self Help screen: Press the Menu button on your remote contr
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TV
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ANSWERED: What are xFi Active Time Details and how does it work
Manage people with the Xfinity app Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules, and Parental Controls. For more information on the Xfinity app, see our xFi Features and Using the Xfinity App.
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Mobile Apps
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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote?
The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have di
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TV
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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program
Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time!Please note: Using third-party email programs to access your Comca
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Internet
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ANSWERED: How to change your Comcast billing date
Are you an Xfinity Home, Internet, TV, and/or Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At this time, Xfinity Mobile customers can't change their monthly due date. Eligibility and key reminders To be eligi
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My Account
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ANSWERED: What is Xfinity Home?
What's Xfinity Home? Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out sys
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Home Security & Control
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ANSWERED: Got an Xfinity orange cable in your yard?
***Created by our Community Experts*** Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop. Temporary drops are typically orange. Techs will sometime run temporary drops so c
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My Account
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ANSWERED: How to view and change your Xfinity Wifi network name and password?
Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only. Xfinity Gateways broadcast two or three wireless s
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Internet
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ANSWERED: How to Self Install and Activate Your Internet Equipment
Activate an Xfinity Gateway or third-party modem with the Xfinity app Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. You can activate an Xfinity Gateway or an approved customer-owned (third-party) modem using the Xfi
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Internet
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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking
Question I have no Internet access. I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean? Answer ***Created by our Community Experts*** The modem's lights are a visual indicati
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Internet
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ANSWERED: How to clear your Internet browser history?
Question: How to clear your Internet browser history? Solution: ***Created by our Community Experts*** Firefox: Click ‘History’ from browser menu Click ‘Clear Recent Histor
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Internet
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ANSWERED: Thermostat Scheduling Available in the Xfinity Home App
Manage Thermostat Schedules from the Xfinity Home App Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it.Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules do
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Mobile Apps
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ANSWERED: Where can I get a printable Xfinity channel lineup?
Question Where can I get a local printable Xfinity channel lineup? Answer ***Created by our Community*** You can get a copy of your lineup online at https://www.xfinity.com/learn/channel-lineup or ht
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TV
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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone
Xfinity Voice Spam Blocker controls and settings Identify and stop unwanted calls with Xfinity Voice Spam Blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to t
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Phone
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ANSWERED: How to reset a frozen Xfinity Home touchscreen?
Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.What you'll need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand by g
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Home Security & Control
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ANSWERED: How to pair an Xfinity Camera from the Touchscreen
Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system. What you'll need Xfinity Home The complete kit for the camera you want to install Access to your security router or gateway device Access to your touchscreen Your Master Keypad Code DifficultyMedium Pair
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Home Security & Control