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What is Internet Protocol, version 6 (IPv6)? (Answered)
Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6
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Internet
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Energy usage of your internet equipment (Answered)
***Updated 5/28/2026*** The chart below provides information about the energy efficiency of Small Network Equipment (SNE) models, such as internet modems and routers, that have been purchased or sold through to customers by Comcast since January 1, 2015 for use with its residential broadband interne
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Internet
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What counts towards my data plan? (Answered)
***Updated 5/28/2026*** This is part of the Questions and answers about our Data Usage Plan. Xfinity’s new internet plans now include unlimited data and equipment at no extra cost with no annual contracts or early termination fees. Learn more. Previous Xfinity Internet plans include 1.2 Terabyte (TB
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Internet
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Diamond Sports Group Programming Agreement Renewed, Bally Sports Moved to Digital Preferred/Ultimate TV Tier
We’ve renewed our agreement with Diamond Sports Group, owner of Bally Sports, to carry its Regional Sports Networks. On August 1 all content will be restored. As part of this agreement renewal, Bally Sports channels have moved to the Digital Preferred and Ultimate TV video tier. We know unexpected c
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Channels and Programming
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Hispanic Heritage Month - 2023
Comcast NBCUniversal is celebrating Hispanic Heritage Month by revealing “Be the Next Story Told” (“El futuro lo escribes tú”) – a multiplatform bilingual initiative led by Telemundo honoring and recognizing the culture, spirit, and achievements of Hispanics in the U.S, and inspiring future generati
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Channels and Programming
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Hurricane Idalia – Xfinity WiFi Hotspots Opened
We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a
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Your Home Network
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Gotham Sports app now accessible to YES Network customers
The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta
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Channels and Programming
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THE PLAYERS Championship 2024
Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a
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Channels and Programming
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Watchathon 2022
The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and movies from Netf
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Channels and Programming
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FIFA World Cup 2026™ on Xfinity overview
The world of soccer, all in one place. The FIFA World Cup 2026™ will be jointly hosted by the United States, Canada, and Mexico on the following dates: June 11, 2026–June 27, 2026: Group StagesJune 28, 2026–July 9, 2026: Knockout RoundsJuly 9, 2026–July 11, 2026: QuarterfinalsJuly 14, 2026–July 15,
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Channels and Programming
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2022 Olympic Winter Games
Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it eas
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Channels and Programming
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Pair and get to know the XRA Large Button Voice Remote
The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have difficult
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Non-X1 Service
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Comcast Interactive TV on legacy TV Boxes (Answered)
***Updated 8/13/2026*** Simply put, Interactive TV turns television into an active and not a passive medium by giving you the ability to interact with your TV on legacy TV Boxes. Benefits of Interactive TV Become more involved with your TV with Comcast Interactive TV. Use your remote to access free
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TV
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Get error code help from xfinity.com (Answered)
***Updated 8/13/2026*** We are sorry you are experiencing an issue with your Xfinity service. To locate and troubleshoot the error code you are receiving please follow the steps below. How to find and resolve an error code Type the error code exactly as you see it into the Ask Xfinity search bar abo
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TV
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How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)
***Updated 6/23/2026*** If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft: The Xfinity Mobile Care app, The Xfinity app,Online,or by phone. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full details on
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Xfinity Mobile
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Xfinity TV Remote app retired
The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y
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Customer Service
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Resume service to a suspended Xfinity Mobile line — FAQs (Answered)
***Updated 6/23/2026*** Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card
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Xfinity Mobile
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Free Streaming Channels with Xfinity
These new channels include NBC News NOW, Sky News, and 20+ Xumo-branded channels, offering customers a wide variety of news, movies and TV shows spanning genres such as comedy, crime TV, black cinema, lifestyle, reality TV, game shows, kids and more. Comcast plans to bring more free streaming channe
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Channels and Programming
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Use the Repeat Dialing feature with Xfinity Voice (Answered)
***Updated 8/31/2026*** One of the many features of your Xfinity Voice service is Repeat Dialing, which repeatedly dials a busy number until someone answers, freeing you for other activities. You can still use your phone to make and receive other calls. Note: Repeat Dialing is not available in all a
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Phone
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How to test your alarm with Xfinity Home (Answered)
***Updated 8/25/2026*** Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode w
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Home Security & Control
