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How to test Xfinity Home sensors (Answered)

It's important to regularly test on your Xfinity Home sensors to get the best performance from your system. What you'll need: Xfinity Home Pro Protection or Self Protection Access to your Xfinity Home touchscreen or the Xfinity Home app if you subscribe to Pro ProtectionAccess to the Xfinity app if

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Am I eligible for Xfinity Mobile? (Answered)

If you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to Xfinity Mobile. Based on a credit screening or your payment history as a customer, you may be able bring your own compatible devices to up to 10 total lines and purchase phones, tablets, and smartwatches

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Getting started with the Xfinity Home touchscreen (icons) (Answered)

Learn how to manage your Xfinity Home system using the Xfinity Home touchscreen — the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much

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Gotham Sports app now accessible to YES Network customers

The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta

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Change your voicemail PIN for Xfinity Voice (Answered)

Protect your security by updating your Xfinity Voice voicemail PIN, which serves as a password. You can change it by phone — anytime, day or night. Additionally, if you're ever locked out of your voicemail, you can also use these options to change your PIN and regain access. The PIN: Must be between

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How to test your alarm with Xfinity Home (Answered)

Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries

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Xfinity Home devices — Where to get help (Answered)

Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo

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Use the Call Trace feature with Xfinity Voice (Answered)

Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to set up Call Trace and pro

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Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)

The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to

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Troubleshooting rules in the Xfinity Home app (Answered)

Learn what to do when you have a problem with your rules in the Xfinity Home app. What you'll need Xfinity HomeAccess to the Xfinity Home app What do you need help with? I can't create rulesSome of my sensors are missingSome of my cameras are missingMy rule isn't workingI'm not receiving push notifi

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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"

***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First PlaceName: Devin - Entry: Email

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Xfinity Forum Refresh – March 2024

You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand. BEFORE: AFTER: P

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Manage emergency contacts in the Xfinity Home app (Answered)

Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verification and Dispatch Contacts.

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Upgrade from NOW Mobile to Xfinity Mobile (Answered)

Xfinity Mobile eligibility To upgrade your service from NOW Mobile to Xfinity Mobile, you must meet the following eligibility requirements: You must live within the Comcast footprint (please note that once you purchase Xfinity Mobile, your Xfinity Mobile service will works outside of the Comcast foo

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Manage rules in the Xfinity Home App (Answered)

Manage rules in the Xfinity Home App and use them to help you maximize the value of your Xfinity system. What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home App What's a rule? A rule is a customized command that helps you tailor your Xfinity system by: Notifying you when cert

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Correcting location data on Xfinity Internet (Answered)

Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else. Geolocation service is not provided, overseen, or

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Watchathon 2022

The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and movies from Netf

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Diamond Sports Group Programming Agreement Renewed, Bally Sports Moved to Digital Preferred/Ultimate TV Tier

We’ve renewed our agreement with Diamond Sports Group, owner of Bally Sports, to carry its Regional Sports Networks. On August 1 all content will be restored. As part of this agreement renewal, Bally Sports channels have moved to the Digital Preferred and Ultimate TV video tier. We know unexpected c

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FAQs about Xfinity Mobile device credits (Answered)

Xfinity Mobile device credits lower your monthly device payments. Here's everything you need to know to save on your next device. Which devices qualify for device credits? Devices become eligible for promotions at different times. When you're ready to buy a new device, you can see which devices qual

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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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