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ANSWERED: Can I buy my own DVR or cable box?

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​Can I buy my own DVR or cable box?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ Off-Market TV Boxes Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consum

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Sec

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ANSWERED: Amazon Prime Video on Xfinity X1

Watch your favorite Amazon original content, includingThe Marvelous Mrs. Maisel,The Man in the High CastleandThe Grand Tour, along with the full Prime Video library — directly on your X1 or Flex streaming TV Box with Amazon Prime Video. To access the Prime Video app on these devices, you&rsqu

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ANSWERED: How to complete a Comcast account ownership change?

Changing Ownership of a Comcast Account We know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We a

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ANSWERED: How to Self Install and Activate Your Internet Equipment

Find out how you can activate your Xfinity Internet and Voice services with an Xfinity Gateway or an approved owned (third-party) device. Activate with an Xfinity Gateway Download the Xfinity app. Create your Xfinity ID and password. Log in. Identify your device.  Look for the QR

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ANSWERED: Where can I get a printable Xfinity channel lineup?

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​Where can I get a local printable Xfinity channel lineup?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​You can get a copy of your lineup online at ​​https://www.xfinity.com/learn/channel-lineup​​ or ​​ht

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

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ANSWERED: How to manage users and permissions on Xfinity accounts?

As an Xfinity customer, you can give others the ability to access your account and take certain actions. Account owners or primary users can decide who has access to an account and what they can do, including things like paying your bill, adding or canceling Xfinity services and accessing Xfinity ap

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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email programs to access your Com

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

​​ Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows gu

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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control

​ ​ ​How To Pair and Program Your Xfinity Voice Remote​​​ You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps t

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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

Xfinity Voice Spam Blocker controls and settings Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the nuis

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ANSWERED: Indian Premier League and ICC Cricket World Cup on Xfinity

The VIVO Indian Premier League running from March until May, and Xfinity X1 makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the

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ANSWERED: What is Movies Anywhere and how does it work with Comcast?

Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Vudu, FandangoNOW, Amazon, Verizon Fios, DirecTV and Xfinity.With Xfinity, you can purchase content from Xfinity TV Boxes a

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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities

Here’s an overview of Xfinity Accessibility options that can help. Learn more at corporate.comcast.com/impact/accessibility. Xfinity accessibility features and benefits Accessibility options on the TV Made Easy With Xfinity X1 or Flex, just press the B button on your Voice Remote or say &l

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and

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ANSWERED: 10 things you can do right now to fix your internet

***Created by our Community Experts***       Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-... Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgeba

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Soci

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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required – all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to f

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