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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is n

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 • Phone

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ANSWERED: Where to seek Malware Removal Assistance

***Created by our Community Experts*** If you think your computer is infected. The first thing to do is scan your computer completely with y

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 • Internet

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ANSWERED: How to Change Your Xfinity Primary User

As an Xfinity customer, you can access your account information online via My Account. The type of information that you can access depends on your ac

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 • Internet

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ANSWERED: How to Troubleshoot Your Xfinity TV with the Xfinity My Account App

Having an issue with your Xfinity TV service? Learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call

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 • Mobile Apps

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ANSWERED: How to access Xfinity My Account app

Need help signing in to the Xfinity My Account app on your mobile device?   Sign-In and Home Screen To open the Xfinity My Account app, you will nee

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 • Mobile Apps

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ANSWERED: Side by side comparison of all Xfinity X1 Remotes

There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes.    XR2 Specifications:

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 • TV

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides

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 • Internet

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ANSWERED: Got an Xfinity orange cable in your yard?

***Created by our Community Experts***             Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop

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 • My Account

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ANSWERED: Xfinity Blocked Internet Ports List and How to Block Ports

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from comp

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 • Internet

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ANSWERED: Why am I getting calls with my contact info on my caller ID?

Question   Why am I getting calls with my name and telephone number on my caller ID?     Answer   We have received reports of this occurring on Comc

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 • Phone

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ANSWERED: How to Self Install and Activate Your Internet Equipment

This article guides you through the steps to self-install and activate your Internet equipment. It covers both Xfinity Gateways and third-party modems

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 • Internet

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ANSWERED: How to find your Xfinity Wifi network

Question   My Comcast Internet services were just installed, how do I find my WiFi network?     Answer   The following instructions are for Xfinity

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 • Internet

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ANSWERED: How to Return Your Xfinity Equipment

Question   How do I return my leased equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading d

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 • My Account

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ANSWERED: How to Add, Invite, and Manage Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct usernames online.By addin

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 • Internet

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users***   If you receive mail that purports to be from Comcast telling you (the following are only a few of the

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 • Internet

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ANSWERED: What is the Xfinity XG1v4 TV Box and how does it work?

The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. It will be available via a self install kit and limited pro

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 • TV

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ANSWERED: How to change the Daily Update Time on your Xfinity X1 box

Question   I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Box

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 • TV

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

Question   Need to turn off the 5gz Wifi network and only run the 2.4gz so I can install my security cameras (Zmodo), how do I do this?   Answer   Y

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 • Internet

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

***Created by our Community Experts***     If using Windows 10's new browser EDGE, you will need to do the following to set your

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 • Internet

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ANSWERED: 3D Programming on Xfinity X1

Effective December 31, 2016, 3D programming will be discontinued on XFINITY On Demand. Please note that Comcast continuously evaluates the content tha

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 • TV

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