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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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How do Xfinity Mobile device payment plans (DPPs) work? (Answered)

With our DPPs, you may be eligible to pay for the cost of an Xfinity Mobile phone, tablet, or smartwatch over 36 months. You may be able to finance the total cost of the device(s) you’re purchasing, or a part of the total cost, based on a credit check (see the next section for more information). The

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What accessibility features does Xfinity Mobile offer? (Answered)

***Updated 6/2/2026*** Xfinity is committed to an accessible experience. Here are some features available with Xfinity Mobile. Xfinity Mobile doesn't offer Directory Assistance (411) or operator services. Screen readers To get audio descriptions on your Xfinity Mobile phone, go to Settings. Then, ta

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Expert Week – How to join the Team

Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, sim

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Expert Week – Knowledge Base Article Highlights

Our Xfinity Forum Knowledge Base is a collection of vetted information sourced from conversations that started right here in the Xfinity Forum. Knowledge Base articles include information shared by our customers and Experts, as well as, Comcast-approved information. We would like to spend day 4 of o

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Expert Week – Who are our Xfinity Forum Experts?

Today we are excited to start “Expert Week” - our weeklong celebration of those unsung heroes of the Xfinity Forum, our Experts. We'll spend this week sharing who they are, highlighting their accomplishments, and giving you information on how you can join the team. Who are our Xfinity Experts? Our X

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Xfinity Mobile and NOW Mobile — California residents (Answered)

***Updated 5/31/2026*** If you think there's an error on your bill or have a question about your service, call Xfinity Mobile customer support at 1-888-936-4968. For help with NOW Mobile, you can use the Xfinity app to manage your services. Contact If you aren't happy with Xfinity Mobile or NOW Mobi

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Use the Repeat Dialing feature with Xfinity Voice (Answered)

***Updated 8/31/2026*** One of the many features of your Xfinity Voice service is Repeat Dialing, which repeatedly dials a busy number until someone answers, freeing you for other activities. You can still use your phone to make and receive other calls. Note: Repeat Dialing is not available in all a

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Hurricane Idalia – Xfinity WiFi Hotspots Opened

We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a

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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"

***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First PlaceName: Devin - Entry: Email

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Olympic and Paralympic Winter Games Milano Cortina 2026

Olympic Winter Games: Opening Ceremony: February 6 Closing Ceremony: February 22 Paralympic Winter Games: Opening Ceremony: March 6 Closing Ceremony: March 15 Comcast, a proud partner of Team USA, introduced its roster of U.S. Olympic and Paralympic athletes who will represent Xfinity on the road to

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Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area

Xfinity WiFi Hotspots Access Extended in the Nashville, Tennessee Area To help everyone stay connected after the recent winter storm, free of charge—including non-Xfinity members, Comcast extended access to its Xfinity WiFi hotspots across the Nashville area. The Xfinity WiFi hotspots are open throu

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New National Internet Plans with Everything Included

Following the successful launch and positive consumer reaction to Xfinity’s new 5-year guarantee, the nation’s largest Internet Service Provider (ISP) has launched its everyday pricing (EDP) structure with four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi

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Xfinity Forum Refresh – March 2024

You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand. BEFORE: AFTER: P

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What features are included with my Xfinity Mobile service? (Answered)

***Updated 6/2/2026*** When you come on board with Xfinity Mobile, you get a lot of great features with every line. Xfinity Mobile is available exclusively for Xfinity and NOW Internet customers. Phone service features FeatureDetails5G dataWith Xfinity Mobile, you can pick the mobile plan that works

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

***Updated 5/5/2026*** Xfinity Advanced Security blocks websites deemed as unsafe. These sites may have malware, spyware, ransomware, or viruses that can harm devices or put personal information at risk. Report a website blocked by Advanced Security If a website seems blocked by mistake, submit a re

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Xfinity Sports & News TV Now Available

Introducing Sports & News TV: Your Ultimate Source for Sports, News, and More Starting January 22, 2025, Xfinity is launching a brand-new video tier—Sports & News TV—designed to bring you live local channels, popular broadcast networks, top sports programming, and exclusive news coverage. Available

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ANSWERED: How to manage people with Xfinity app?

***Updated 5/4/2026*** Learn how to organize devices by people and manage family settings like Active Time Limits, Active Time Details, Downtime Schedules, and Parental Controls. For more, see how to use the Xfinity app. For tips on managing devices, see how to personalize and control your home netw

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eMTA Requirements for Your Xfinity Voice Service (Answered)

***Updated 8/31/2026*** To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voic

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What WiFi speeds to expect with your Xfinity Internet service (Answered)

***Updated 5/28/2026*** Your Xfinity Internet service plan is "sized" to support all of your connected devices at the same time. It's often faster than a single device can handle, especially over a WiFi connection. While newer devices should be able to handle greater speeds over WiFi, older devices

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