Xfinity Mobile and NOW Mobile — California residents (Answered)

If you believe there is an error on your bill or have a question about your service, call Xfinity Mobile customer support at 1-888-936-4968. For support with NOW TV, you can use the Xfinity app to manage your services.

If you aren't satisfied with Xfinity Mobile or NOW Mobile's response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting cpuc.ca.gov/complaints. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:

Phone

1-800-649-7570 (8:30 a.m. to 4:30 p.m., Monday through Friday)

Mail

California Public Utilities Commission, Consumer Affairs Branch

505 Van Ness Avenue, Room 2003

San Francisco, CA 94102

If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well as for their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.

Teletypewriter (TTY)/Voice Carry Over (VCO)/Hearing Carry Over (HCO) to voice toll-free numbers

• English: 1-800-735-2929
• Spanish: 1-800-855-3000

Voice to TTY/VCO/HCO toll-free numbers

• English: 1-800-735-2922
• Spanish: 1-800-855-3000
  
  

From or to speech-to-speech toll-free numbers

English and Spanish: 1800-854-7784

To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.