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Wish to trade my DVR for a 4K XG1v4 box please
That says it all, I have a 65" Samsung TV and want to watch some 4k on it. Thank you
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Customer Service
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All email since Dec 25th until today has been deleted
Hi, I just checked my email and all the messages both in my Inbox and Sent after 12/24/23 have disappeared. Email from 12/24 and before is in there but after then it isn't. I use IMAP and haven't changed any settings. I sent a test message just now to myself and it arrived in the Inbox, so email wor
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Closed Caption
Closed Caption is always on when I turn on my Amazon TV and my Samsung TV. Please fix this
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Xfinity Stream App
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Outdoor Pedestal (Junction Box) is hanging Off and Exposing wires to Weather
Outdoor Pedestal Box (Junction Box) Cover is hanging Off and exposing townhome community cable connections to weather behi nd townhome unit at [Edited: "Personal Information"]
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Customer Service
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adding existing xfinity account holder to my xfinity account as a user
Elderly Mom has an account with a ***@comcast.net email. She is moving in with me and canceling her xfinity account at her old home. Can I add her existing email address to my account as a 'member' user (1 of my 7 allowed) ? She wants to keep her existing email address thanks in advance!
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Credit for extended outage
After 12 days service has been restored from the storms in Portland. Went online to check for credit eligibility for the extended lack of service. The site won’t let you submit for service disruption over 7 days??? That checks out Comcast. [Edited: Language]
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Billing
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MoCA security flaw ?
I've had 15-20 connections showing up on my router and my movies are stalling. After reading about MoCA, I wanted to disable it, but of course, I forgot (doh ) my admin password for the gateway. After a bit of fooling around with it, I decided to do a router reset. When I logged into 10.0.0.1 with t
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Your Home Network
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Xfinity app/ACP
I'm trying to locate the ACP information and signup through Xfinity. Can we sign up directly on the app or do we login thru the internet using Chrome? Thanks
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Billing
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Xfinity support
Cancelation email received, but I did not request cancelation.
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Customer Service
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I can't access my email -- there's no link
I want to check my @comcast.net email because I use it for many of my online accounts -- but when I checked the Xfinity website, there was no link to access email. Why? How can this be fixed? I can't even access it on the app. I've had email for over a decade and I would like more warning on my alte
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Downgrade to internet only
I am looking to downgrade my plan to internet only as I currently do not use my tv package at all. It seems that this can't be done automatically through the website, so I was hoping to get some guidance or speak to someone about my plan.
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Billing
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Lack of accurate information
I have both Comcast and fiber … The fiber company understand that their cables are on the ground in my neighborhood and have provided a. Estimate … Comcast simply has a huge bucket , no estimates and inaccurate information … They have driven through my neighborhood and have just left there cables ac
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Customer Service
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Recovery phone number
I have two email addresses - the primary address for the account and a secondary address I use for email related to a club I manage. When I log in with the secondary address, it now asks me to add a mobile phone number to the account. Every. Single. Time. But when I tell it to use my one and only mo
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SB6141 not giving full speed after service change?
I have an SB6141 that I’ve been using forever. It got 400mbps download when I had the 8/500mbps service (which I signed up for in ‘21.) and I knew that was the maximum of the modem, which I was fine with. But I recently switched to 12/200 service instead and I’m only getting 100mbps download, tops.
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Your Home Network
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AN-220-RT ARAKNIS NETWORKS 220 SERIES SINGLE WAN MULTI GIGABIT VPN ROUTER
I AM A RESIDENTIAL CUSTOMER OF XFINITY WITH A 5 YEAR OLD MODEM/ROUTER. IT WAS RECOMMENDED THAT I UPGRADE TO THE ABOVE MODEM/ROUTER. NOT CONSIDERING THE COST, IS THIS COMPATIBLE/WILL IT BE SUPPORTED AS A RESIDENTIAL CUSTOMER OF XFINITY? NEEDLESS TO SAY, I COULD NOT GET A STRAIGHT ANSWER FROM THE TECH
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Your Home Network
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Xfinity 1.2 Gbit and Wall to Wall coverage
I have had very limited WIFI coverage since I have subscribed to Xfinity. I have thrown good money after bad trying to improve the coverage. I have purchased a couple of devices that were supposed to increase my coverage. Among those was the 3 pod set narrated by Xfinity several years ago. They were
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Customer Service
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Why the Games with the pricing?
My internet plan cost nearly doubled this month because my "discount" period is ending. According to my bill, it appears it will automatically increase more in another year when my "promotion ends". I have to say that this is a strange way to treat your existing customers (been with Xfinity for more
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Billing
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Service outage
was trying to report a service outage to receive credits. Service has been out since Saturday January 13th 2024 due to weather power was returned to homes Monday January 15 2024 however, service did not return until Monday, January 22, 2024 when I tried to add those dates it would not let me as it o
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Billing
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Storm ready wifi needs attention
Xfinity app shows storm ready wifi "needs attention" but the app also shows cellular data strong signal and battery backup at 100%. I had an internet outage here and the storm ready wifi did not kick in to keep me online. What is the issue? I've tried power cycling Xfi router and the storm ready wif
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Your Home Network
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Trade In Complaint- Would Appreciate Any Help
Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would
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Devices