1 Message
Service outage
was trying to report a service outage to receive credits. Service has been out since Saturday January 13th 2024 due to weather power was returned to homes Monday January 15 2024 however, service did not return until Monday, January 22, 2024 when I tried to add those dates it would not let me as it only lets seven days. Then only credited me one day.
Accepted Solution
CCJodie
Problem Solver
•
1.3K Messages
1 year ago
@user_m9yhcn Hello, we can help with getting a credit for you. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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