Xfinity 1.2 Gbit and Wall to Wall coverage

I have had very limited WIFI coverage since I have subscribed to Xfinity. I have thrown good money after bad trying to improve the coverage. I have purchased a couple of devices that were supposed to increase my coverage. Among those was the 3 pod set narrated by Xfinity several years ago. They were worthless. This year when my special offer expired I contacted Xfinity and was told about upgrading to the 1.2 and wall to wall coverage. Thinking that Xfinity had finally found a solution to my problem I signed up. While my download speed did increase it is no where near the 1.2Gb. I understand some degradation but the best I get is 600 to 700. and as low as 300. That doesn't seem to me what I signed up for. As far as wall to wall wifi I don't even get 100 Gb and sometimes the signal is to weak to even Finnish the test.

I started to chat with your robot and after about a half hour of it not understanding my problem finally contacted an agent who provided inaccurate information. He informed me that he would send the Xfi pod. I wanted a week. The pod never came. I contacted a second chat agent who informed me that there was no order. he ordered the pod and scheduled a on site tech support to address my low speed. The On site tech never came and when I called back I was informed that there was no order. I asked about the pod and was told that it Haden't been shipped but should arrive in 3 to five days It actually arrived on the 7th day.

My next problem was with the Xfinity app. When I tried to log in it would not accept my password. I tried everything I could including to change my password. At this point I don't know what password is correct. I contacted a live agent who attempted to fix the problem but was unsuccessful. She escalated my problem and told me that I would receive a call. 24 hours later and no call. I now have the pod with no way to install.

I purchased a service and immediately the new bill was presented and paid.  I now feel that Xfinity had the responsibility to ensure that I am receiving the promised coverage before billing.