Hello @user_qu5ok0 we know that being able to manage your closed captions is crucial. We have identified an issue with some Samsung and LG customers having issues with being unable to turn off closed captions via the Xfinity Stream app. Our engineer partners are aware of this issue and working with our app developers to provide a solution on this. We are hoping to have some kind of update available early next year, so I would ensure that any time you see an update available for your app, you complete it for the fix. We appreciate your paitence with us while we work to resolve this for you.
This issue just started within the past 4 weeks. So Xfinity pushed an update to the app which CAUSED this problem to arise. Now you cannot fix it quicker than 'early next year'? That is the typical lack of support which Xfinity provides.
@user_bwfv7u Our engineering and app teams are working had to get this done as soon as possible, but we want to be transparent with expectations. Thanks for understanding!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_xhq1wk, we appreciate you using the Community Forums and ensuring we are aware of the issue you are experiencing. As of now this is still a work in progress, but we will continue to work on a resolution with our engineers.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have the same issue. It’s amazing that their customer service is so poor and they are the most expensive game in town! I guess you don’t always get what you pay for.
This issue just started within the past 4 weeks. So Xfinity pushed an update to the app which CAUSED this problem to arise. Now you cannot fix it quicker than 'early next year'? That is the typical lack of support which Xfinity provides.
Accepted Solution
XfinityKatie
Official Employee
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744 Messages
10 months ago
Hello @user_qu5ok0 we know that being able to manage your closed captions is crucial. We have identified an issue with some Samsung and LG customers having issues with being unable to turn off closed captions via the Xfinity Stream app. Our engineer partners are aware of this issue and working with our app developers to provide a solution on this. We are hoping to have some kind of update available early next year, so I would ensure that any time you see an update available for your app, you complete it for the fix. We appreciate your paitence with us while we work to resolve this for you.
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user_bwfv7u
1 Message
9 months ago
Early next year??? Wth!
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JB105
New Poster
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2 Messages
9 months ago
I have the same issue. It’s amazing that their customer service is so poor and they are the most expensive game in town! I guess you don’t always get what you pay for.
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user_lw2ysm
6 Messages
8 months ago
I wonder if this happens with your $10/ month boxes? Guessing not.
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user_kzlx6e
2 Messages
8 months ago
I’m having the same issue with my Samsung TV.
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user_kzlx6e
2 Messages
8 months ago
I’m having the same issue with my Samsung TV.
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