3 Messages
Lack of accurate information
I have both Comcast and fiber … The fiber company understand that their cables are on the ground in my neighborhood and have provided a. Estimate … Comcast simply has a huge bucket , no estimates and inaccurate information … They have driven through my neighborhood and have just left there cables across peoples drive ways on the group or partially suspend close to the ground … PGE have done their part … pls do yours
Accepted Solution
XfinityJamesC
Official Employee
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2.2K Messages
1 year ago
Greetings, @user_p6ah1w! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these cable lines in your neighborhood. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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111.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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BruceW
Gold Problem Solver
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26.5K Messages
1 year ago
On my Android phone the DM icon is to the left of the Profile icon. There is no Bell icon for notifications. Instead, I select NOTIFICATIONS in the Profile icon. I don't have an IOS device so I don't know what the screen looks like on those.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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