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Snowpiercer S3 Ep4 missing SD version

Hi, The TNT show "Snowpiercer" only has the (free) SD versions of episodes 1-3 and 5-7, missing episode 4. All 7 episodes are available in HD. This is true on my legacy cable box, but I also looked on a friend's X1 system and the same problem exists there ("Watch Options" only shows HD for this e

Question

 • On Demand

186

5

Accepted Solution

XB8 Issues and promises

I am normally a person that does not vent online or speak badly about my services. Coming from dsl to comcast was one of the best choices I made. But I have some issues I would like to get addressed. 1 over the last few weeks I have been off and on with Comcast as a diamond member I was promised by

Question

 • Customer Service

108

6

0

Accepted Solution

Closed

Where's my Visa gift card? Incentive not showing up in tracker

I bought two iPhones in October to replace Google Pixels on existing XM lines. The promo was for a $300 Visa gift card (for each) to be mailed 4-6 weeks after activation. The full price of the phones would be added to my monthly bill over 24 months. To date, I have not received the gift cards and n

Question

 • Xfinity Mobile

4.7K

19

Accepted Solution

Unable to validate one of my email accounts on Android phone or tablet

I have two Comcast email accounts on both a Samsung 21 phone and a Samsung Galaxy 7 tablet. One is working fine. At about 2:00 today, the other account said it could not validate the account. I tried the process, but no luck. Attempted to change pw by working with an agent through chat. Can now acce

Question

 • Email and Web Browsing

183

6

0

Accepted Solution

Closed

settings without app

Will I be able to adjust my settings by calling Xfinity on the phone after the Xfinity website is closed? I do not own a phone that is supported on Google Play store.

Question

 • Xfinity App

31

2

0

Accepted Solution

4K Wireless boxes missing information

I have three 4K wireless boxes linked to a 4K Connected DVR (One AX014ANC DVR, two AX061AEI boxes and one TX061AEI box, just added a few days ago). These talk through the DPC3941T Comcast provided Modem/Router. On a very regular basis, when I first turn on the TVs connected to the wireless boxes, th

Question

 • X1

489

14

0

Accepted Solution

autopay discount

I am an existing customer and was wondering if there is a monthly discount for autopay? I signed up online and do not see a change in my monthly bill.

Question

 • Billing

38

1

0

Accepted Solution

4K not Available w/ Disney,Apple TV,HBO Max

Hello, I was wondering if someone from Xfinity can explain why having the 4K X1 DVR does not allow 4K streaming with Disney+, Apple TV+ and HBO Max like it does for Amazon Prime and Netflix. Thank you!

Question

 • X1

176

2

0

Accepted Solution

Internet keeps going out

The last 4 weeks my internet goes out 8-10 times a day. Tomorrow will be my 3rd Tech visit, with no resolution, and they never troubleshoot past replacing the line to the house. The call center is less than helpful and doesn't even pay attention to what I tell them, not to mention they try to sel

Question

 • Your Home Network

89

5

0

Accepted Solution

New construction

Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?

Question

 • Customer Service

24

1

0

Accepted Solution

Wifi in detached workshop

I've searched some and haven't really found an answer to this. I'm researching options to get wifi to my workshop behind my house. I have underground conduit already installed. I want to run an ethernet cable from the Xfinity gateway to the shop, then have a wifi extender on the other end. So far, I

Question

 • Your Home Network

53

2

0

Accepted Solution

Cancellation Email??

I received an email saying my service was being cancelled but I never requested that! Please Help!

Question

 • Customer Service

17

1

0

Accepted Solution

Internet cable

My internet line has been cut on accident is there anyone who can come and repair it?

Question

 • Customer Service

34

2

0

Accepted Solution

Xfinity beta streaming app freezes frequently

The Xfinity beta streaming app freezes frequently. The app is installed on a Fire TV stick 4k Max which is connected to a Samsung TV using an ethernet connection.  I had a previous generation Fire Stick with the same problems. I have researched and tried everything including uninstalling an

Question

 • Xfinity Stream Website

439

6

Accepted Solution

Deprovision streaming devices

My ex still has access to my Xfinity steam app. I can not remove his device. I have removed it from wifi but can't get it done on the Xfinity steam app. I tried calling customer service, first had to hang up on the automated [Edited: "Language"] like 6 times. Finally got an agent, who transfered me

Question

 • Xfinity Stream App

208

3

0

Accepted Solution

Nee modem

Comcast sent me a new modem but didn’t tell me how to return the old one. There was a return label in the box. So I just ship it to them?

Question

 • Customer Service

20

1

0

Accepted Solution

Out of range power levels, bad SNR, and non-locked channels

I noticed there was an outage in our neighborhood last night and this morning I'm seeing channels listed as not locked and several channels outside the normal power levels (-7 to +7 dbmV). SNR < 30 db. Just over a year ago a new drop was put in when we experienced timeout issues, packet loss.

Question

 • Your Home Network

61

6

0

Accepted Solution

Reschedule Move Date w/ Personal Modem

My date for moving in to a new place got pushed back a couple days and I need my internet to work from home. I own a personal modem and router so I don't have an appointment per se, but I need to change my service transfer date.

Question

 • Sign-In and Account Management

15

1

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Accepted Solution

xclass tv $100 Visa card reward trouble

Hello. I bought a 50" class tv online from walmart.com on 4/29/2022 and tried to put a claim in for the $100 gift card on 4/29 but could not.  tried again on 4/30 but the claim site is closed.  how do I address this?  thanks.

Question

 • Customer Service

32

1

0

Accepted Solution

Payment Arrangement

I’ve just scheduled a payment arrangement to turn back on my services, and I am just wondering how long does it take for it to be restored?

Question

 • Billing

66

2

0

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