Visitor
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4 Messages
Reward for movie tickets
Can you help me with Xfinity rewards? I was sent a push notification telling me I could claim a reward for 2 free movie tickets to How to Train Your Dragon. When I sign into my account and go to rewards I don't see the reward. How do I get it?
XfinityThomasA
Official Employee
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2.5K Messages
3 days ago
Hi there, user_9dpzvq, and thank you so much for reaching out to us about your Xfinity Rewards fulfillment.
We understand how important it is for you to redeem your rewards, and we're here to help every step of the way. Let's take a closer look at the issue together and work on getting it resolved as quickly as possible. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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