Message when trying to make outgoing calls "You mobile services have been limited due to an unpaid balance"

Here we go again. Today I am getting a message that I cannot make a call due to an unpaid balance. I know they are working on the network in my current area, but they said nothing about it affecting mobile service. My balance is paid in full and there are no charges on my account. Feel like we are back in the Comcast days.  On tap of that Assurant has denied my trade in due to the phone having "Physical Damage" Just received the phone back yesterday and the phone is in perfect shape, no damage. I am out $830 credit because I mailed it in instead of going to the store. I had 2 other phones on my account that I turned in at the store and received the credit with no problem. Assurant trade-in is a scam and a way for Xfinity Mobile to not give you the credit that you deserve. They need a better system. This is not over, I am heading to the Xfinity store today to try and trade it in there like I did with the other 2 phones.