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user_q6qxjj
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Monday, April 14th, 2025 3:34 AM

Need help with returning xFi Wi-Fi boost pod

Hello! I hope whoever reads this is doing well. I purchased one Wi-Fi boost pod recently and now want to exchange or return it. The reason is because I was sent a refurbished one which surprised me because there was no indication of the product I was purchasing being a refurbished version of it. I expected a new boost pod. I've been trying to return/exchange it, but xfinity hasn't contacted me about my return/exchange. I filled out the form twice for it and never got a response back.

Is it possible for me to do a return/exchange in-person at a xfinity store?

Question

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Updated 

2 days ago

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2

Accepted Solution

XfinityAbby

Official Employee

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259 Messages

2 months ago

Hello, @user_q6qxjj Thank you for taking the time to post on our community forum. I hope you are doing well! Also, I know how important it is to make sure we get this resolved for you. You can take the XFI pod to your closest Xfinity store and they can assist you with a return or exchange. Does this clarify your question? 

2

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user_q6qxjj

5 Messages

@XfinityAbby​ Hi Abby! Thank you for the quick reply, it helped answer my question. Do you know how long I have to return/exchange the xFi Wi-Fi boost pod? Is it like a month?

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2 months ago

0

XfinityKassie

Official Employee

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1.8K Messages

 

user_q6qxjj You are most welcome! We have a 30 day money back guarantee and may be returned for a full refund within 30 days of original purchase date. Additionally, there is a limited warranty and may be replaced within one year from the date of purchase. 
 
https://www.xfinity.com/support/articles/return-exchange-xfi-pods 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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EG

Expert

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111.2K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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boosti_615

Visitor

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2 Messages

I am also having this issue. I can’t get a response when doing the return request form, and I just get the run around on the phone. XFINITY I WANT MY $119 BACK.

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2 months ago

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XfinityPeterH

Official Employee

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2K Messages

 

boosti_615 Did you already try the solution that @XfinityAbby supplied marked as accepted solution? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_b49dad

Visitor

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1 Message

I have been trying to return an xFI POD I purchased on March 29, 2025, for over three months. My xFI POD died the week of April 21. I brought it to my Xfinity store in Orleans, Massachusetts, on Saturday, April 26th. They said that I couldn't return it there as the PODS are made by another company, and I needed to go online and fill out a form. I was not very happy, but I came home and filled out a form online from a page on the Xfinity website. It indicated I should hear from them within 3 days. After a week, I went online, filled out another form, and called customer service. Customer service was a joke, and getting an agent took over 30 minutes. I waited a few more weeks, and again, there was no response. I filled out a third form and fought to get to a live person at Xfinity service. She looked into my records and seemed very responsible. She saw the times I called and indicated that the link on the website might be the problem, so I guided her to the form I filled out. Then she said I would get a credit within the next two weeks. Well, here it is June 19th, and the only reason I haven't fought back earlier is because I have a major surgery on my spine, and I just got my strength back to continue this matter. I have been with Xfinity for over 20 years and think the service is a mess. Thanks, VTRMCNULTY

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2 days ago

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XfinityRoberto

Official Employee

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1.8K Messages

Hi there @user_b49dad. I am sorry to hear that you have been having troubles returning the xFi pods. You are in the right place and we are happy to assist you today. Is this the form you filled outhttps://www.xfinity.com/xfi-pods-return-form?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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