Need help with returning xFi Wi-Fi boost pod

Hello! I hope whoever reads this is doing well. I purchased one Wi-Fi boost pod recently and now want to exchange or return it. The reason is because I was sent a refurbished one which surprised me because there was no indication of the product I was purchasing being a refurbished version of it. I expected a new boost pod. I've been trying to return/exchange it, but xfinity hasn't contacted me about my return/exchange. I filled out the form twice for it and never got a response back.

Is it possible for me to do a return/exchange in-person at a xfinity store?