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Different show on same channel

I have Xfinity App on my Samsung TV. When I turn to E! HD Network (Channel 651) it is showing a movie, but when I go to Xfinity app on my phone, it is showing a different program?? WTH??

Question

 • Channels and Programming

35

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Sound dropping out on Xfinity cable and picture freezing

So following all the user issues with sound dropping out and picture freezing for a few seconds. Happens all the time now.  I replaced my older xfinity boxes (that were working well and had no issues other than I could not stream Peacock which is why I upgraded) with the newer smaller boxes an

Question

 • X1

189

4

Accepted Solution

Automatic Payments and Paperless Discount

My recent bill showed that my Automatic Payments and Paperless Discount has been discontinued. I am still signed up for both Automatic Payments and Paperless Discount. Is there a time limitation for receiving that discount? Or do I need to re-apply regularly for this discount?

Question

 • Billing

940

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Accepted Solution

Netgear CM2000 throwing error codes 16 AND 24 on channel 33.

This is a long saga. Had a netgear cm1100.  was perfect.  ABout 6 weeks ago started with the intermittent loss of internet.  Looked at the logs and saw error codes 16 and 24 on both upstream and downstream channels.  Signal strength was in recommended strength of -10 to 10 mV fo

Question

 • Your Home Network

139

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Cancel AMC+ subscribed from Flex

Hi, I subscribed to AMC+ on my Flex but now I would like to cancel it. Can you assist me with this? Edit: to clarify, I looked for self-service options in Xfinity My Account and found none. The Apps and Subscriptions settings on the Flex itself says I have no active subscriptions. When I searc

Question

 • Flex

30

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forgotten modem password

have forgotten modem password and need to take modem out of bridge mode to install new modem

Question

 • Your Home Network

57

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Deprovision Xfinity Stream App

greetings, i would like to have any and all devices that have access to my xfinity streaming app deprovisioned — can you help me? many of my other streaming apps allow me to do this myself, but i don’t see that option in xfinity stream. thank you!

Question

 • Xfinity Stream App

22

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Will the xfinity store transfer my contacts and photos to a new phone?

4 yrs ago when we bought new Android phones from Xfinity I was able to take old phones to the Xfinity store and they transferred all our contacts and photos to the new phones seamlessly and quickly. Do they still do that? I have looked all over the internet and Xfinity forums and cannot find an ans

Question

 • Customer Service

50

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HBO MAX - DOUBLE PAYMENT/ ACCNT # [Edited: "Personal Information"]

Hello, My girlfriend got HBO Max on September 2021 with card ending [Edited: "Personal Information"]. HBO Max was also added onto my Xfinity monthly charges the same month and year that I pay for with card ending [Edited: "Personal Information"]. If we are both getting withdrawled monthly payment

Question

 • Billing

29

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Accepted Solution

login url

are either of these urls standard for logging in? https://login.xfinity.com/login?amr=urn%3Aoasis%3Anames%3Atc%3ASAML%3A2.0%3Aac%3Aclasses%3AInternetProtocol&c_ds_na=amr%2Cc_ds_na%2Cc_ds_no%2Cc_ds_ts%2Cclient_id%2Ccontinue%2CipAddrAuthn%2CmaxAuthnAge%2Cr%2CreqId%2Cs&c_ds_no=AC10DCA3459393

Question

 • Sign-In and Account Management

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Wireless Xfinity Box Issues

My wireless box image freezes about every 25 minutes for 30 seconds. Started to occur about 3 days ago. I checked all the connections and they are good. Ran a system restart and refresh and still is occurring. Went to Xfinity outage map and there are no issues showing. Very frustrating. Not sure wha

Question

 • Customer Service

31

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Charged for a tv box when I have never had tv service.

This is the latest in a long line. Of random and weird things from comcast. Now I am being charged a surcharge. For a TV box I do not have. Previously it was noted. I had a modem out. That we sent back in. That seems to all be a ploy. To get me to spend more money. As I spoke to a representative. Wh

Question

 • Customer Service

19

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Accepted Solution

creating email filters

I would like to know if it is possible to create email filters using wildcards. I know that you can key in on if specific words are on the subject line, but I would like to use wildcards to filter items coming from domains.  As an example:               &n

Question

 • Email and Web Browsing

89

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0

Accepted Solution

Email down for two weeks (routing issue?)

I have been unable to check email for over two weeks, since approximately 16 April 2022, while on the Comcast network. When I switch to my non-Comcast cell phone's mobile network, it works fine.  The problem might be a routing or ACL issue on the Comcast network near Hillsboro, Oregon.  I

Question

 • Email and Web Browsing

74

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Accepted Solution

flex remote control

I got this tiny control with flex. No numeric pad.  So I can't enter my phone # to start.  And no fast fwd/back/play buttons???  I see pictures of a full control in flex videos, but not what I have? Do other users get a real control?

Question

 • Flex

45

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Acorn TV series missing a whole season.

Hello -- If an Acorn TV series ("Midsomer Murders") has all of the available seasons and episodes on OnDemand except for one entire season (Season 20, 6 episodes), can I address that on here, or is it necessary that I contact Acorn TV? And if so, how? Seasons 1 through 19 and Season 21 are there; n

Question

 • On Demand

26

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Accepted Solution

Please bury my drop cable

2 years ago had internet service installed... Ground was frozen so it couldn't be buried. However I tried all last year to get someone out to know avail. Today I hit the line with the lawn mower severing it. Called and a technician came out to replace, but even after mentioning it needing to be buri

Question

 • Customer Service

14

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Accepted Solution

Monthly bill

I'm curious where $25.00 of my bill is going. My internet is $89.95. I'm quite happy with it. On top of this is an additional $25 but there is no explanation for what that is Monthly I'm paying $108.95 Is the $25.00 taxes, fees, etc? Thanks

Question

 • Billing

45

5

0

Accepted Solution

Unstable Home Cable Internet, Blinking Uplink Light

Hello all. I have been struggling with an unstable home internet connection. I have Xfinity Cable Internet, a Netgear CM400 Modem, and a TP-Link AC1200 router that I primarily connect to via Ethernet. Since moving into a new home, my internet has been somewhat functioning but very unstable. The u

Question

 • Your Home Network

81

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Accepted Solution

Tumbnails are blank

The thumbnails showing the recent channels and saved, on demand etc. channels are blank. I have reset the system which worked for a day. I checked all connections and rebooted the slave box. This also works for about a day.

Question

 • Channels and Programming

34

1

0

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