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Double payment was made

Hi , I made a payment on August 27th for $85 and a payment was automatically taken the next day August 28 again for $85 . So In Total was $170 . Please can I get my refund of $85 please

Question

 • Billing

48

5

0

Accepted Solution

Damage to sprinkler system pipe

Damage to sprinkler system pipe when comcast did cable replacement on my property today. who do i contact to fix at earliest?

Question

 • Customer Service

8

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My Unused Visa Gift Card Expired Yesterday, Please Help

I'm hoping someone can assist me in issuing a new Visa gift card for $150. I registered the card and never used it, only noticing today (9/1) that it expired 8/22. Is anyone able to assist, I'd really appreciate it! Thank you!*removed personal info*

Question

 • Customer Service

20

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0

Accepted Solution

Cancel cable keep internet

Hello. I am currently having a really hard time getting through on both chat and by phone.  I would like to cancel my cable package but keep my internet package.  Is there any way I can go about doing this?  I am getting to the point of frustration from my lack of success.  Any

Question

 • Customer Service

45

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0

Accepted Solution

Paying for 600 download but only getting 110 download

The internet works but I can't get more than the 110 download speed. I have it hooked up to a router, because of issues with the modem/router combo I'm renting. But I'm not seeing my full speed. I think I still need to bridge the modem and that might help. If I could please get some assistance/guida

Question

 • Your Home Network

49

2

0

Accepted Solution

Closed

Unable to Sign Up for Internet Plan or View Account Information

Hi, I'm having trouble using the Xfinity website to purchase an Internet plan. When I try to click on "See pricing in your area" for a plan at https://www.xfinity.com/learn/internet-service, the next page says "We're sorry. The credentials you have entered are invalid. Please check your credentials.

Question

 • Sign-In and Account Management

40

2

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2-year-old bought a movie accidentally

Hi, My son just grabbed the remote and kept hitting the enter button which leaded to a purchase of a movie on demand. Can I ask for a refund? I just set up a purchase pin but not able to cancel this purchase. May I ask for help here?

Question

 • Xfinity Stream Website

5

1

0

Accepted Solution

Gigabit Pro availability

Hello, I'd like to see if Gigabit Pro is available at my address and was wondering who I should contact. Thank you.

Question

 • Customer Service

15

1

0

Accepted Solution

Closed

Unauthorized Access to Xfinity Stream App

About a month ago I noticed shows were being recorded and watched on my DVR that I hadn’t recorded. I changed my password and setup 2FA for my account, but unauthorized shows continued to be recorded. It appears that someone has my Xfinity Stream App login information and, unlike Netflix, Apple, Mic

Question

 • Xfinity Stream App

56

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0

Accepted Solution

Xfinity app issue

I recently received the latest Xfinity gateway. I returned the old one. My Xfinity app cannot show me my gateway or Xfi pods. The app only shows me the Arris modem I have from Xfinity for my landline. I have called customer service multiple times to no avail. I have signed out, deleted and reinstall

Question

 • Xfinity App

78

3

0

Accepted Solution

Unresolved billing issue

I called xfinity to only upgrade to unlimited data storage. The customer rep told me I needed to upgrade my plan to x1 Complete in order to get unlimited data, but my monthly billing charge would NOT change if I signed up for auto payment (which I did). The next billing statement showed an increase

Question

 • Billing

17

1

0

Accepted Solution

HDMI signal loss

If the TV is turned off or the HDMI cable is unplugged, the picture does not return when turning the TV back on or replugging the HDMI cable. The cable box must be reset to fix the issue. This started a few days ago with no changes to the setup. Is this a know issue that may have occurred with a s

Question

 • X1

51

4

0

Accepted Solution

Official Solution

Signing in to Apple TV via Comcast's 3rd party app feature

I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r

Question

 • Channels and Programming

2.2K

17

0

Accepted Solution

Connection dropping every night at a similar time

Hello, I've been having intermittent internet issues for months now. The modem loses connection every day around the same time, sometime after 4pm. Restarting the modem doesn't fix it, it just randomly comes back on it's own after several reboots. I've had several calls to CSR agents that haven't

Question

 • Your Home Network

11

2

0

Accepted Solution

Official Solution

Closed

Remove unlimited data option from my Internet account

How do I remove the UNLIMITED DATA OPTION from my plan ? Been trying on the website but seems like it doesn't support that. Please help.

Question

 • Customer Service

51

3

0

Accepted Solution

Official Solution

vTech Handset

Trying to add a vTech handset to existing Panasonic base unit; the vTech will not work correctly: can call out but not receive calls. Which is weird because a billion-year old corded Radio Shack and a million-year-old Uniden handset work just fine. (No longer able to get additional handset from Pana

Question

 • Home Phone Service & Equipment

31

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0

Accepted Solution

Expired visa card

Hello, I have a reward Visa Prepaid card from Xfinity. I didn't realize that it expired in April 2022 and never used/activated it, so I was wondering if I could get a replacement? Thank you!

Question

 • Customer Service

16

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0

Accepted Solution

Official Solution

Closed

Scam?

I just received a call from an "Unknown Caller" claiming to be from Comcast/Xfinity. They asked for my name and I never confirmed it was me. He then states that they discovered that someone has been tampering with my firewall and asked if someone has been trying it. I then asked him what account the

Question

 • Customer Service

3.6K

15

0

Accepted Solution

X1 Box Excessive Fan Noise

Woke up this morning to my cable box making excessively loud fan/HDD noises. I've tried resetting the box through the app and even unplugged it and let it chill for a while before plugging it back in. No help...still loud grinding noises. I've had the box for quite a while and it might need replacem

Question

 • X1

53

1

0

Accepted Solution

X1 box slow and weird

Long time customer. Just moved to a new place. Was using Roku for my TV with Xfinity Xfi and the 10 channel package with lots of internet. On avg we use like 400 ish... mbps per month. Anyway, we upgraded to the 128+ channel package and we had to get the xfinity box (ugh). I have the Broksonic ccvg

Question

 • X1

68

1

0

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