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Using my router connected to an XB6 without bridge mode and everything works, is this okay?

Is it okay to use your own router connected to an XB6 Gateway and not be in bridge mode? I'm doing this and everything seems to be working great, we a

Question

 • Your Home Network

777

4

0

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ETF For Non-Serviceable Area

I moved to a non-serviceable area and just spent an hour on the phone with a customer service rep and a supervisor. Neither would help.  Why am

Question

 • Billing

27

3

0

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Downgrade Options - Not being delivered Promised Speeds

I've been paying for the Gigabit Speed + Basic TV Basic | 10+ Channels Internet Gigabit Speed | Download speeds up to 1000 Mbps;

Question

 • Customer Service

26

2

0

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Peacock - resume

Typically when I watch an On Demand program and stop in the middle it will resume where I left off. I've found with Peacock that this doesn't happen,

Question

 • On Demand

9.5K

13

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charged twice

Hello, I believe I was charged twice for a remote I bought today. I originally got a message with Xfinity Assistant saying "Hmm, our ordering system d

Question

 • Billing

9

1

0

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Internet connection drops randomly

Just moved into a new apartment. Kept my Xfinity Performance Starter+ plan and my own modem and router. Internet at the old place worked flawlessly. T

Question

 • Your Home Network

71

2

0

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seasonal hold in Naples florida

PLEASE PUT MY FLORIDA RESIDENCE ON SEASONAL HOLD    ADDRESS:

Question

 • Customer Service

743

3

0

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Noisy Cable/DVR Box

Good morning,      Yesterday we received a "new" cable/DVR box my wife and I installed it with little or no issues.  This morning when we got up my wi

Question

 • X1

1.2K

11

0

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Intermittent loss of upload connectivity and modem reboots

Good evening! For the past couple of weeks I have been having intermittent issues with loss of internet connection at home, and through browsing this

Question

 • Your Home Network

37

3

0

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Channel lineup for current service and possible upgrades?

When I click on my channel lineup, it shows every channel, not just the ones in my package. How can I get a list of just the channels in my current pa

Question

 • Channels and Programming

82

2

0

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DVR

I have had X1 service since 2017, I have never once been offered a DVR (which states it is included in my package).

Question

 • X1

13

1

0

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TV free cable channels

How to I find a version of TV channels I get for free that I can print?

Question

 • Channels and Programming

980

1

0

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nfl record all games all games

Is there a way to set the dvr to record all live nfl games?

Question

 • Channels and Programming

53

2

0

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Flex setup problems

I got the Flex today and hooked it up. When I turn on the TV and Flex, I get the initial Welcome message (in three languages). When I insert the batte

Question

 • Flex

7.2K

14

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Set up new service at a different location within an existing account

Hi Support, I have seen a few people ask about setting up new service at a different address while keeping existing service at their original address

Question

 • Sign-In and Account Management

21

1

0

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posting a question

Hello, my company website is blocked for all Comcast clients; the website works fine on all other internet providers. Can you please help me whitelist

Question

 • Xfinity App

15

2

0

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Xfi Advanced Security randomly blocking my company's sites

For the past week we have been receiving reports from our customers and experiencing ourselves, that while attempting to access sites on our govenda.c

Question

 • Your Home Network

19

1

0

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How do I whitelist on the xfi router

I have devices that xfi's advanced security are blocking and I want them unblocked. One example is my smart thermostat. I enabled advanced security an

Question

 • Your Home Network

1.6K

1

0

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Getting Started Kit Hasn't Shipped

I placed an order over 2 weeks ago and scheduled for my kit to arrive on September 1st, but it still has not shipped. Not sure what else I can do to g

Question

 • Customer Service

18

2

0

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0.0dB SNR on OFDM channel, problem?

I recently upgraded from 300 to 800 Mbs, and upgraded to a Docsis 3.1 modem at the same time. When I reboot my modem (MB8611) I start out with a decen

Question

 • Your Home Network

31

2

0

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