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Maintenance ticket was cancelled

I had a technician come in a couple of days ago and he told me that there was a problem with lines outside. He said he submitted a maintenance ticket and that they would come by a couple of hours later. Fast forward a couple of day and I talked to a chat agent and he told me that the ticket was canc

Question

 • Customer Service

12

1

0

Accepted Solution

Closed

Multiple New Devices

On Saturday May 7th, I had multiple new devices logon to my network. I took immediate action, changed my passwords, removed the new devices, and restarted my router. The same devices then popped up again. This time, I deleted the devices, changed the network names and passwords, and restarted everyt

Question

 • Your Home Network

56

4

0

Accepted Solution

Official Solution

Screensaver photos

This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how

Question

 • X1

278

2

0

Accepted Solution

Approved for ACP but now Comcast has added TV to my Internet?

I applied for the ACP program and got a conformation email from Comcast stating that my application was approved. After logging into my account I see that now TV has been added to my services.  I only have Internet and do not understand why TV has been added.  Can someone please explain w

Question

 • Billing

18

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0

Accepted Solution

Number Not in Service

I have xfinity voice mail on my home phone number. I've had it for several years. Recently one of my family members told me that my phone was not working. When she called my home the phone answered "This number is not in service". I can use it to dial out with no problem. Has anyone else had this pr

Question

 • Home Phone Service & Equipment

23

2

0

Accepted Solution

Closed

Drastic Internet Speed Reduction San Francisco

I've been getting 50mbps reliably for 6 weeks (I switched to Xfinity at that time). I got a text today saying my internet was going to be out for a while. Now it's back but it's only 20mbps. What's up with that?

Question

 • Your Home Network

29

4

0

Accepted Solution

No information about my $100 visa card

I opened my account on Cyber Monday(Nov 29 2021), online, since I saw the Xfinity $100 visa card offer for new accounts. I clicked on the link and followed the steps, even signing up for the required condition which was to enable automatic payments. I did all of this while sitting in the Xfinity sto

Question

 • Customer Service

5.9K

18

0

Accepted Solution

Can’t use Xfinity Rewards credit for free year of Golf Pass

I copied the code from Xfinity Rewards. The button to go to GolfPass doesn’t work. I went to the GolfPass website there is no orange button  to Join for $0 as described in the offer. Now when I go back to the Xfinity Rewards site the offer is gone. So are the points on my account. But the c

Question

 • Customer Service

23

2

0

Accepted Solution

Possible Scam Call

I just received a call saying that I’d get $10 off my monthly payments and sent a link to my text messages.

Question

 • Customer Service

19

2

0

Accepted Solution

connection has timed out - email from Samsung phone

Samsung Galaxy S10 default web browser used for years to read Comcast emails.Started getting connection has timed out errors a few/several weeks ago. Could not get it working no matter how many timed I "retried".Also, noticed accessing email using Google Chrome "on my desktop" also started to occ

Question

 • Email and Web Browsing

36

1

0

Accepted Solution

Email Permanently Marked as Phishing by Comcast & Going to SPAM, Even with rules, address book, and NOT SPAM enacted.

My Regions bank 2-step authentication code 100% of the time goes to the spam folder, and therefore will not sync to my Outlook. I have done all the tricks: set rules, marked "not spam", and put the address in my address book. Nothing helps. When I look at the source code for the email, I see this:

Question

 • Email and Web Browsing

73

2

0

Accepted Solution

DHCP not functioning after power spike.

I own the Motorola SB8200, I have restarted my owned SB8200 multiple times in the application. It shows online, but will not sync to my ASUS RT-AX3000 Wireless router. The Router should the ISP DHCP is NOT functioning. Based on threads here it Appears to need a provisioning signal sent. I am complet

Question

 • Your Home Network

31

2

0

Accepted Solution

Closed

Internet slows/cuts out every 10 minutes

like clockwork, every 10 minutes every device connecting to our home internet experiences a data drop - websites won't update, streaming services error out, zoom meetings freeze. There is no loss of signal or anything through our troubleshooting with xfinity to indicate an issue on their end and we

Question

 • Your Home Network

61

3

0

Accepted Solution

Xb8

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

Question

 • Customer Service

5.4K

29

Accepted Solution

XB8

Hello, I spent much time over the past 2 days with two xFinity chat agents attempting to get an XB8 gateway modem. I was assured yesterday by Faisal that an XB8 was ordered. I received a delivery today and it was a XB7, which I already have. Very disappointed and frustrated.   Bottom line,

Question

 • Customer Service

189

4

Accepted Solution

Unlimited Data Plan

I'm about to add some streaming subscription and online backup services, and I'm worried about my data cap. If I add your unlimited option, can I try it for a month or two to see if it suits my needs, or is it a contract thing?

Question

 • Customer Service

25

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0

Accepted Solution

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

I am having exactly the same issue that user_kdseatac2021 had six months ago. As suggested in that post by a customer expert, I'm starting a new topic. I have a Motorola MB8611 and the modem randomly and several times a day will drop the connection to the Xfinity network. The logs show an error o

Question

 • Your Home Network

90

13

0

Accepted Solution

Closed

internet bill has almost doubled

My bill went up $20 one month and the next month it almost doubled over the price I had previously had because my offer expired. I have tried call & tried chatting online but cannot get a response to my questions.  It appears that any deals that are offered are for new customers.  I o

Question

 • Billing

78

3

0

Accepted Solution

I would like to order a XB8 modem

Hi I want to get a XB8 modem but I cant find out how to order one.

Question

 • Customer Service

118

3

Accepted Solution

junction box

we have had erosion near the telecom / cable box in our front yard. i'd like someone to come look before I work on repairing the damage as the junction box has settled and is a bit exposed due to the erosion. 

Question

 • Customer Service

13

2

0

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