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DVR start and stop times off

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times.  Still no

Question

 • X1

167

9

0

Accepted Solution

Xb8

How can I get the XB8 I was told one was shipped to me and I received the Xb7. What is my next step?

Question

 • Customer Service

59

1

0

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Easement waiver

Who do I contact to obtain an easement "release" or "waiver"

Question

 • Customer Service

80

2

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New internet install address is wrong, how do i contact support?

Hi ordered new internet but the address some how came out wrong by a house down.  I cannot contact online support as the assistant just question loops me and the site still inconsistently loads.  The address for install should match my billing address.

Question

 • Customer Service

19

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0

Accepted Solution

xb8

Hello, I have an older modem and have been having issues for over a year now. I would like to try the new XB8. I understand that there are currently issues with stock. I do not want the XB7, I would like to wait for the newer XB8. Is there a way to get on a waiting list for when they are back in st

Question

 • Customer Service

187

5

0

Accepted Solution

Xfinity streaming on Apple TV device

When will Xfinity streaming be available on Apple TV 4K devices

Question

 • Xfinity Stream Website

75

2

Accepted Solution

Constant Disconnects

Hi all, Having constant disconnects at the modem with XFINITY. Here are my modem (Netgear CM1150V) stats. Upstream channel has power that looks slightly higher than spec (59 vs 57), but all else seems within reason (downstream within -15 to +15, SNR > 33, all within ~3 of each other). Wa

Question

 • Your Home Network

84

5

0

Accepted Solution

New Coaxial Outlet Install

I currently have my Xfinity gateway plugged into a coaxial connection in the living room and I want to move it to a different room that does not have a coaxial outlet, so I would need to have a splitter installed outside at the cable source on the side of the house and cable run to the other room wi

Question

 • Your Home Network

89

1

0

Accepted Solution

Can not connect tp-link to internet

Do I have 5g or 2g cannot connect tp-link to internet will not work with 5g

Question

 • Your Home Network

70

3

0

Accepted Solution

Inappropriate technician fee

Can I communicate with someone directly about a fee dispute? I was charged $100 technician fee for them to repair XFINITY lines running from the pole to my house. Even after that repair they had to come back a second time for noise XFINITY detected on the line. I’ve spent two hours trying to get he

Question

 • Billing

98

2

0

Accepted Solution

help with June 7, 2022 changes

the message I received implies I can only access xFi services via phone app after June 7, 2022. Does this mean I cannot use my notebook computer to do this any longer?

Question

 • Your Home Network

151

5

Accepted Solution

XR15 Remote Needs Factory Reset Continually

The XR15-UQ remote for my main X1 DVR box AX013ANM has needed factory reset using the method below dozens of times now since it was installed several months ago. Sometimes after the box has been unused for a few days or other times the next day after use.  I've never had this problem before wi

Question

 • Customer Service

28

2

0

Accepted Solution

Amazon Prime

I tried to watch the Yankee game tonight on Prime Video. When I logged on it said that I was blacked out. I am in the NY tri stste area and should have been able to see the game. I can watch it on my iphone and my Sony Smart TV but can't see it on the xfinity Prime Video app. Why?

Question

 • Xfinity Stream Website

89

2

0

Accepted Solution

Xfinity Voice

I noticed that we are being billed for Xfinity voice at home, but we do not need it. I tried to cancel it myself, but I could not figure it out. I want to keep my internet service, but I just don't need the Xfinity voice aspect. Please help!

Question

 • Home Phone Service & Equipment

37

1

0

Accepted Solution

Closed

Exposed Utility Pedestal

I don't know what it does but It can't be good to welcome rain inside. Please fix.

Question

 • Customer Service

35

2

0

Accepted Solution

Service Restoration

Hello All, For the past year I’ve been overcharged for a modem that I’ve returned when I upgraded my xfinity internet package. I’ve been calling and speaking tho agents about this for the entire time with promises of resolutions (nothings changed to date 5/1/22). Which unfortunately caused my bil

Question

 • Customer Service

29

1

0

Accepted Solution

Order status

For the first time, I pre-ordered a phone online from Xfinity (Galaxy S22). I received the email confirming the order. Does Xfinity provide any order status tracking online or in its apps, or do I just have to wait patiently? I haven't been able to find it on my own.

Question

 • Xfinity Mobile

532

7

Accepted Solution

lost email password

My friend has lost her email password and no longer has the phone to which the verification code would be sent. She is 98 years old, lives in a retirement home, and uses email as her only contact with most of her lifelong friends. What can I do to help her?

Question

 • Email and Web Browsing

38

3

0

Accepted Solution

Closed

upgraded modem/router - now not able to login admin at 10.0.0.1

With my previous router/modem I would login via browser as admin (with a password i had set) to manage the router/modem. just recently i upgraded the router/modem. today i wanted to login to the gateway and found that the admin password that i had set and had been using did not carry over to the new

Question

 • Your Home Network

72

2

0

Accepted Solution

My XG1v4 4K Cable Box Recordings are pixelating

Not only are they pixelating but pausing, skipping and ghosting. There has been a lot of discussion on this topic.  Has Comcast been able to help anybody with a resolution to this problem?  

Question

 • Customer Service

120

3

0

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