Official

Accepted

Unanswered

Advanced Filters

Search Results (62K)

Activity
Selected Activity
Bees in our Xfinity box in backyard

Hi - We have tried calling but have not been able to get through to anyone so I’m posting here. We have bees in our cable box and wanted to let you know. Not sure if they can cause damage and you want to remove them. Thanks

Question

6

1

0

Bill

Hello, I need help with my bill and can’t speak to anyone

Question

4

0

0

i should be eligible for xfinity rewards but it says i am not

I am in the military and my account relfects that i am. i should be eligible for xfinity rewards but for some reason it says that i am not

Question

8

1

0

Arris G34 Wi-Fi Cable Modem - the modem isn’t optimized for the plan you selected (download 1100 MB)

I bought the modem on March 2025. it can support download up to 4Gbps. Why it cannot support my plan for 1100MB download speed?

Question

16

1

0

Peacock Subscription

My premium peacock subscription through my internet package has stopped working. When I'm signed into to peacock it says I have no active plan and when I try to activate through Xfinity it says I already have an active plan.

Question

5

1

0

why are my incoming e-mails not coming thru, for almost 2 weeks

For about 2 weeks, I have not received my in-coming e-mails . I'm told they have been very important. This is not the first time.

Question

19

2

0

Your Comcast.net email account is about to be closed

I am I am receiving this below message. Is this a scam please advise. Your Comcast.net email account is about to be closed

Question

159

4

0

Getting into my Comcast.net Email [Edited]

How can I get back into my Comcast.net email.

Question

1.6K

11

Promotional Amazon gift card

I never received my promotional 200$ gift card for Amazon included with my package for starting my service

Question

36

3

0

Schedule a tech appointment

I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n

Question

10

1

0

phone ring count

Cannot change ring count. Advanced call forwarding page does not display drop down to make changes. Browser debug window displays 404 errors when loading.

Question

8

1

0

Xfinity live person phone number

Why is there only AI Customer Service. NO local customer service numbers and way to long to get person (and then they are in India or another country). With the amount of money this service cost they need a more efficient way to get assistance!

Question

25

2

I can not reach a particular web site

I can not reach bethesdamagazine.com using my Xfinity cable connection I get a "403 Forbidden" error I've tried multiple different web browsers - no luck I emailed the company, the said they are not blocking me I can reach bethesdamagazine.com with my xfinity phone I can reach bethesdamagazine.com w

Question

11

1

0

Root Sports Channel

Root Sports continues to have technical issues during the Seattle Mariners game today. Is this a root sports issue or is it an Xfinity issue?

Question

355

14

0

Recordings

Cannot get into my recorded programs

Question

9

1

0

Accepted Solution

Can I keep Streamsaver if I cancel my TV service?

I currently have all 3 services - cable TV, Internet, and home phone. My TV service includes Streamsaver. Can I keep Streamsaver if I cancel my TV service?

Question

12

1

0

Upload Speed Mismatch

I was checking the upload speeds according to my 1G plan and it's only 25Mbps max but the 1G advertised by Xfinity says upload speeds should be over 100Mbps. Does my plan need to be upgraded? Why am I not getting the upload speeds I'm paying for?

Question

10

1

0

A technician to come to my home

Please help me set up this equipment.

Question

8

0

0

Outage 3 days.

When is our service. Going to be restored it has been out for three days [Edited: "Personal Information"]

Question

10

1

0

Peacock

Hello, I am a gold member who has receive Peacock Premium for free. My account says it is activated, but when I try to login it asks me to sign up for a plan. Is there a way to verify my Xfinity account is linked to my Peacock account?

Question

11

3

0

forum icon

New to the Community?

Start Here