Frequent internet outages in my neighborhood

Something seems to have changed in the last month or so, i've had more random internet interruptions in the last month than I've had in the last 6 years combined. I'm at the point now where i've apparently capped the outage credits so I cant claim more for the outages I've been getting.

Is there any way we can request further credits for the 1h long outage I just went through and to completely resolve the issue as I do rely on the internet for work from home. I am unable to get the system to give me a real agent so I can make this ask.