Activate Peacock!!

It is happening on the xfinity app when I click on "activate now."

I appreciate you letting us know @SchuhBdoo2. Also, thank you for being an Xfinity Rewards Diamond member. That means you been a part of our Xfinity Family for over 14 years. We can certainly help take a look over the account and see what we can do to help you get your Peacock Premium reward up and running. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. 

[Edited- Personally Identifiable Information]

Cannot  get my free peacock  on tv

user_bc4uy5 Hello! Thank you for taking time to reach out. Are you accessing this through a Roku or other type of streaming device? 

Thank you for the help

Good evening @user_yzkpxz, are you experiencing issues with your Peacock subscription as well? If so, can you tell us a bit more about what is happening? Are you running into issues with activation? 

Hey @shadow112 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Peacock. Let's take a look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi there @user_ekd8j1, we're happy to help! Can you provide more context to your issue you're experiencing with activating? 

Good Morning, @SchuhBdoo2 I'm sorry for the trouble you are experiencing, what kind of issue are you experiencing with trying to redeem the free Peacock offer?-Richard

I rec'd a new Xumo box and my 'free rewards' Peacock app is no longer working.  Can I get assistance in reconnecting this? 

Welcome @j-bf. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help you get access to the complimentary Peacock Premium streaming service subscription. Are you currently an Xfinity Rewards Platinum or Diamond member? Were you able to see the reward listed within our Xfinity Rewards portal at https://www.xfinity.com/rewards? 

Please do not hesitate to provide us with further details so we can best assist. We hope to hear from you soon.

Hello user_f4f3c5 thanks so much for reaching out here via our Xfinity Forums!  How long ago did these issue begin occurring? Have you recently made any plan changes recently or moved services from one location to another? 

Hello @user_n6k7ay, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Have you tried following the steps here Activate Peacock Premium from an Xfinity or NOW promotional offer ?