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SchuhBdoo2
1st Topic

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2 Messages

Monday, July 7th, 2025 4:47 PM

Activate Peacock!!

I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??

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Updated 

2 hours ago

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XfinityJamesC

Official Employee

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2.2K Messages

10 hours ago

Greetings, @SchuhBdoo2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your Feww Peacock Reward, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about this error message? Are you seeing it when you click on the "Activate Now" button at https://www.xfinity.com/activate-peacock or is it happening when you get to https://www.peacocktv.com and try to log in or create an account?

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SchuhBdoo2

Visitor

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2 Messages

It is happening on the xfinity app when I click on "activate now."

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2 hours ago

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XfinityDemitrius

Official Employee

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1.9K Messages

I appreciate you letting us know @SchuhBdoo2. Also, thank you for being an Xfinity Rewards Diamond member. That means you been a part of our Xfinity Family for over 14 years. We can certainly help take a look over the account and see what we can do to help you get your Peacock Premium reward up and running. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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