I chatted with Comcast representative two weeks ago on 6/5 who offered me two more years at my current price and speed for internet. I have both multiple screenshots and the log of my conversation and the details of the offer I approved. It still has not gone into effect. How do I ensure/confirm tha

I want to cancel my HBO SHOtime and Paramount subscriptions

My wife and I bought new iPhones and I received a survey a day later. I thought the survey was for a different problem I had. Our experience at the Xfinity King of Prussia store was a 10 out of 10. The sales representative name is Faheen. He is very knowledgeable and took plenty of time to explain a

An 18-wheel truck pulled our elevated cable lines down where there are very low to the street. Needs to be repaired ASAP, but I have no idea how to talk to anyone to get it done. Please advise how to get cable lines secured back to where they need to be.

Can't believe this has happened….Got a notice that within the 1st 15 days of this month that I had exceeded I had used 75% of my data. My wife and I have not changed anything that we've done over the years this is the first time it ever happened and a record of my monthly use shows it's well below 5

My payment arrangement was for the 30th per my chat with rep on the 18th for total balance on account. My service has been interrupted AGAIN!! this needs fixed NOW

I received an email that I needed to do something with my account a little while ago and I thought it was spam because I think it asked me about changing my password. Can you help me reactivate my account? Nothing since 5-29-25.

I have set up a contact book for our Homeowner's Association. I have entered both the husband's email and the wife's email (as email 2). I recently sent out a mass email and it only went to the first email address (husband). It did not pick up the wife's email. How do I make sure that both email add

I just purchased two vacant lots where I will build houses. There are utility poles on each. One has a TV cable buried about 3 inches under my lawn running to the neighbor's house. The other pole is a [Edited: "Language"] of cables and connectors, all tangled together, feeding the 20 or so duplexes

Worst customer service I have ever experienced! I was just told by a robot that I can't resolve billing issues over the phone, and had to address them on the internet chat, and they hung up. I almost just got scammed on the chat, they asked for my credit card info (after I already entered my ssn on

I made my past due payment yesterday, but services were suspended today. Is the payment system having trouble processing payments or what is going on? When I try to call and finally get to a queue for a live agent it eventually says there are technical difficulties and press one to leave a message.

Flex is not working. I have rebooted moden and flex device. System is still saying welcome

I have done everything possible to changing server settings to changing my passwords. Authentication rejected. At a point when I am @security type I have changed that too. StartTLS ( accept only). Then the authenticatically in box I have Chose Automatically, Do Not Login, SASL CRAM-MD5, SASL PLAIN,

Received 2 emails from Comcast Pertaining to closing old versions of mailbox. Is this a scam?

My Xfinity utility box in my backyard has been taken over by a Honeybee hive. Honeybees are going through a 3/8-inch open area by the seal of the box. The hive is within the box. I have sprayed the bees with wasp spray, and it is not the solution. I have tried home remedies suggested in google like

The website has given me trouble the entire 3 years I've been using this service. It logs me out frequently, even when I'm in the middle of loading a page, leaving me unable to view important information or adjust my billing. Now that the support has been completely replaced with a useless AI chatbo

I need my payment arrangement reset I have gone into the live chat and I cannot get assisted

WE have lost our wifi for 10 days now. we are in Iowa for the summer, our home is in Florida. We have cameras, doorbell, and thermostat all connected to wifi & have been doing fine until this last week. I have tried the xfinity "help", which simply tells me everything should be working...new signal,

How can i reduce my monthly bill

pay xfinity’s overpriced bills for a service that doesn’t even work. No service here and the chat assistant shows a time my service will work only for the time of service working to increase each time the posted time arrives. What am I even paying for ?