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user_xta6m8
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4 Messages

Monday, April 14th, 2025 1:19 PM

“Ghost” Automation Rule

I have some unknown "ghost" automation/rule that automatically arms my alarm every day at a specific window of time (midnight). Meaning the alarm will automatically arm everyday on its own. This happens even though I don’t have any automations or rules scheduled to arm the system. I’ve added a midnight arm rule and deleted it but still have the “ghost” automation happening. Please advise.

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Updated 

1 month ago

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XfinityMarshante

Official Employee

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99 Messages

2 months ago

Greetings, thank you for taking the time out of your day to leave a post. I can see how frustrating it can be with the alarm system arming without you doing so. I see you stated you set a rule for the same time and deleted it, but that did not work. Have you tried logging out of the app and uninstalling it, then reinstalling it to see if that would remove the ghost function? 

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user_ub8v3j

Visitor

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1 Message

Yes, I deleted the app and then reinstalled it.  Still having the same problem with this ghost automation.

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2 months ago

0

user_xta6m8

4 Messages

@XfinityMarshante​ 

Yes, I deleted the app and then reinstalled it.  Still having the same problem with this ghost automation.

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2 months ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

 

user_xta6m8 Thank you for trying that and letting us know. I would be happy to help take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_xta6m8

4 Messages

I don’t see a chat icon in the top-right corner of screen.  Please advise.

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1 month ago

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user_xta6m8

4 Messages

I see it now that I'm on a computer browser.  I'll send the direct message to you.

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1 month ago

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