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Monday, April 14th, 2025 1:19 PM

“Ghost” Automation Rule

I have some unknown "ghost" automation/rule that automatically arms my alarm every day at a specific window of time (midnight). Meaning the alarm will automatically arm everyday on its own. This happens even though I don’t have any automations or rules scheduled to arm the system. I’ve added a midnight arm rule and deleted it but still have the “ghost” automation happening. Please advise.

Official Employee

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169 Messages

2 months ago

Greetings, thank you for taking the time out of your day to leave a post. I can see how frustrating it can be with the alarm system arming without you doing so. I see you stated you set a rule for the same time and deleted it, but that did not work. Have you tried logging out of the app and uninstalling it, then reinstalling it to see if that would remove the ghost function? 

Visitor

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1 Message

Yes, I deleted the app and then reinstalled it.  Still having the same problem with this ghost automation.

5 Messages

@XfinityMarshante​ 

Yes, I deleted the app and then reinstalled it.  Still having the same problem with this ghost automation.

Official Employee

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2.3K Messages

 

user_xta6m8 Thank you for trying that and letting us know. I would be happy to help take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 Messages

I don’t see a chat icon in the top-right corner of screen.  Please advise.

5 Messages

I see it now that I'm on a computer browser.  I'll send the direct message to you.

Visitor

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2 Messages

15 days ago

I am having the same issue.  Did you get this resolved?

5 Messages

Yes.  Xfinity had to remove the automation on their end.  They sent out a tech who realized this immediately and was able to contact someone at Xfinity who got it resolved.  

Visitor

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1 Message

8 days ago

We are having two significant problems.

(1) The same problem as what people have posted here. I deleted all the automation rules from my Xfinity home security app, I deleted the app and then reinstalled it, and nothing has worked. The app automatically sets the alarm to Night at 11pm and automatically turns it off at 5am, and I can't get rid of it. 

(2) We have had endless problems with our video camera doorbell. It goes offline at least twice per month, and twice so far this month. We can't reset it if we aren't home, which defeats the purpose of having it. When I am home to reset it, it takes 2 or 3 attempts before it "takes" and goes back online. The Gateway/router is less than 10 feet from the front door, and there are not competing bluetooth or wifi devices between the door and the Gateway/router. All three technicians that have come out have noted that this is about as close as the router could possibly be to a front door. Xfinity is our internet and nothing else in our house loses connection on a regular basis. We spent over $700 to install a power line specifically for the doorbell camera because the power was apparently an issue back in the Fall when we had one camera first installed. However, that issue is resolved, but the camera continues to go offline. Here is a partial log (noting that we are gone some of these times, so it took some days before I was able to be home and reconnect it to the wifi):

1/03/2025
1/31/2025
3/25/2025 at 6:03am
3/28/2025 early afternoon 
4/11/2025 approx 4pm
4/18 approx 7am
5/2/2025 early am about 3:30am
5/7/2025 or before (this is as far back as the record went) and we were out of town so I wasn't able to reset it until 5/15/25
5/27/25 at 6am
6/14/25 at 7:30pm
6/18/25, shortly after resetting it, but not sure what time

We would like a front doorbell video camera that stays online and a security system that doesn't have "ghost" automation.

Thank you!

Official Employee

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1.4K Messages

 

user_kid7zo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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