U

Visitor

 • 

1 Message

Tuesday, April 29th, 2025 7:28 PM

Track order

it has been 2 and 1/2 weeks since I was supposed to receive my Wi-Fi boxes and I have not

Official Employee

 • 

1.2K Messages

1 day ago

 

user_oop7c7 Hey there. We can certainly take a look at the status of those boxes, and see what is going on. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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