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user_qdbjr0
1st Topic

Visitor

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1 Message

Saturday, June 21st, 2025 1:07 PM

No TV &. Discontinuation of Service

I’m trying to get a human to fix a problem the assistant has not been able to fix for a week!!! I need a tech. I’m tired of no tv.

[Edited: "Personal Information"]

Question

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Updated 

1 day ago

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EG

Expert

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111.2K Messages

1 day ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.3K Messages

1 day ago

 

user_qdbjr0 I can definitely understand that it is quickly frustrating when things are not working properly, and I appreciate you posting on our Forums for support. Our team can look into the issue and schedule a technician to further assist if needed. Please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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