slyrus's profile

Visitor

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2 Messages

Saturday, April 26th, 2025 12:53 PM

How to activate my home land line

How to activate home land line

Official Employee

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4.2K Messages

2 months ago

Hello slyrus, thanks for taking the time to reach out on our Forum regarding this Xfinity Voice activation concern. My team is here to support you with this. 

 

To activate your Xfinity home phone line, ensure your Xfinity Voice modem is properly connected and powered, then plug your phone into the "TEL 1" port on the modem and a phone jack in your home. 

 

If you have followed all those steps, can you tell us a little more about what you're now running into on your end (no dial tone)?

(edited)

Visitor

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7 Messages

@XfinityAmira​ what phone jack? havent used one of those in 10 years

Visitor

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7 Messages

1 month ago

phone jack in my house ? really what is that?

Visitor

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1 Message

4 days ago

My mom has Quest for her home line and  Xfinity for her Wifi and cable services.  I want to get them bundled all together.  She wants to keep her same number.  Do I need to contact Quest first or can you take care of it all?

Official Employee

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1.8K Messages

 

alohaparadise Good morning, Happy Saturday! We appreciate you taking the time to reach out to our Xfinity Forums Team for assistance with your mother's services. We can send a port request to Quest if she decides to move the number to Xfinity. Please be sure to keep the services active during this time. I'd be happy to go over some options with you today. To begin, can you please send a Direct Message with your name, the name on the account, the service address, and phone number we will be working with? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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