Hello slyrus, thanks for taking the time to reach out on our Forum regarding this Xfinity Voice activation concern. My team is here to support you with this.
To activate your Xfinity home phone line, ensure your Xfinity Voice modem is properly connected and powered, then plug your phone into the "TEL 1" port on the modem and a phone jack in your home.
If you have followed all those steps, can you tell us a little more about what you're now running into on your end (no dial tone)?
My mom has Quest for her home line and Xfinity for her Wifi and cable services. I want to get them bundled all together. She wants to keep her same number. Do I need to contact Quest first or can you take care of it all?
alohaparadise Good morning, Happy Saturday! We appreciate you taking the time to reach out to our Xfinity Forums Team for assistance with your mother's services. We can send a port request to Quest if she decides to move the number to Xfinity. Please be sure to keep the services active during this time. I'd be happy to go over some options with you today. To begin, can you please send a Direct Message with your name, the name on the account, the service address, and phone number we will be working with?
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
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4.2K Messages
2 months ago
Hello slyrus, thanks for taking the time to reach out on our Forum regarding this Xfinity Voice activation concern. My team is here to support you with this.
To activate your Xfinity home phone line, ensure your Xfinity Voice modem is properly connected and powered, then plug your phone into the "TEL 1" port on the modem and a phone jack in your home.
If you have followed all those steps, can you tell us a little more about what you're now running into on your end (no dial tone)?
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user_81887e
Visitor
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7 Messages
1 month ago
phone jack in my house ? really what is that?
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alohaparadise
Visitor
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1 Message
4 days ago
My mom has Quest for her home line and Xfinity for her Wifi and cable services. I want to get them bundled all together. She wants to keep her same number. Do I need to contact Quest first or can you take care of it all?
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