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user_n3e0oh
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Visitor

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2 Messages

Saturday, June 21st, 2025 4:26 PM

HELP- I can NOT get through on the 800-xfinity line, it is down, it makes you stay on hold for 20 mintues and then says you are having tech

teechnical difficulties and disconnects the caller.  I have been on Chat for over 2 hours and they just alerted me that their services are limited and can not help me.  How do I reach a HUMAN BEING IN THE UNTITED STATES THAT WORKS DIRECTLY FOR XFININTY? 

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XfinityBrianH

Official Employee

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1.4K Messages

2 days ago

 

user_n3e0oh Thanks for reaching out ot us here to let us know you are having issues getting through to a Xfnity representative. Our Xfinity forums community can help! Can you please start by providing a breif description of the issue you are experiencing? 

 

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user_n3e0oh

Visitor

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2 Messages

2 days ago

I have a billing issue that needs to be corrected ASAP so I can pay my bill........I need to speak to a person in the US.

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XfinityRoberto

Official Employee

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1.8K Messages

Thank you so much for the clarification with your billing concerns. We are happy to look at your account.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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