Visitor
•
12 Messages
Billing question
Just got an email saying my payment is past due, but my account shows a credit. Tried contacting support via phone and got stuck in a loop. Tried to chat and that was not helpful. I’d like to figure out if I actually owe or not because I am confused why I’d get that email which appears to be from a valid Xfinity email.
XfinityJanelle
Official Employee
•
1.6K Messages
1 day ago
Hey @user_c00aea , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0