Anyone else have a problem with the xfinity router always having packet loss when gaming i had my own modem I wouldn’t get any but since i updated to gigabit x2 internet i had no choice but to use a xfinity modem again

I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same things to try ... like do you see activate button, did you get an email after to accepted the reward, etc. I

I am on the verge of cancelling my service as well as my mobile if I don't get this resolved I really need to speak with an agent that speaks English and can understand what I need

This has happened ever since Xfinity "upgraded" the Streaming app. Whenever I watch a recorded show on DVR, the app will intermittently skip forward about 3-4 seconds. I reinstalled the app to see if that a difference, but the issue still persisted. Is this a known issue with the app ever since the

Email in my inbox keeps disappearing after about a week. I'm not deleting them and I didn't move them to a folder. Is there a setting I need to change?  Emails should stay there until I delete.

After at least 8 phone calls and 2 help desk tickets, I still can’t access the free reward ( Peacock Premium for Platinum Member) I was promised. Different answer from every agent I speak to, and no one can give me access. Please fix this as I have been a loyal customer for 11 years but I’ve had eno

Hi, I'm a network technician for an ISP in the Tacoma area. We are currently seeing a large influx of calls over the last several days from customers stating that they are unable to access the Xfinity webmail page. Customers are stating they receive the message "Temporarily blacklisted IP Address -

I've purchased a plan for xfinity internet and was charged. I selected location to pick up modem but was told I had not made any purchases

I have this issue of not connecting to xfinitywifi. It asks to Log in to the Xfinity. After logging into the xfinity, the iPhone does not connect to xfinitywifi. Please help if you have faced the same issue

Why is the DVR recording re-runs as new episodes? I have it set for new episodes only and it’s been recording repeats. Thank you, Angela

When someone activated the XFinity doorbell, the sound stops on the main TV (and doesn’t come back unless we cycle power). why? (Cant’s XFinity products get along) what can we do? (Without losing functionality)

I have direct TV and xfinity internet how so I hook co ax to xfinity router

Today we started getting an error message when we try to access Apps on on main cable box. When you select an App, say Netflix, we get an error that states:  "This feature requires Xfinity Internet".  We have Xfinity Internet and it is working fine.  This is only on the main box as a

After replacing the main box - on occasion I still get the “Welcome. Bienvenido. Bienvenue.” No signal cable message.  I can not figure it out - sometimes from the Samsung in the main room with the big box and sometimes in the other rooms on a Samsun with the mini boxes.  Please help, we c

The audio/visual is out of sync on my Xfinity Stream App after watching a channel for about 10-15 minutes. I will be watching a channel, and everything will be fine, and after a little while all of a sudden it's almost like the buffering has a delay and then tries to catch up, but it catches up out

I just moved to a new location but I need my statements from my previous address.

Downstairs tv only shows Xfinity tv go. My subscription includes Xfinity stream. Help

I have been charged $30 a month for a phone line that l do not have . My phones are through Verizon. I thought the charge on my bill was for use of voice remote use. When l talked with a representative l was informed it was for a land line that l didn't even know about. I feel really dumb thinking

Hello, I submitted an order and was told I’d receive a email with the tracking number. I never received the email. Can you please help me track my order. I have the order number. Thank you.

Hello, Our wireless internet is working great on 8 of the 10 devices we have in our home but for the 2 devices, the wireless will constantly go out or not connect at all. On a windows laptop, it will connect but then give no internet. I am able to connect to other wifi networks on this laptop. Any