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jej2514
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Tuesday, July 8th, 2025

TV only showing message Comcast Internal Us Safe Channel

TV only showing Comcast Internal Use Safe Channel and can not be changed. This is on HDMI not on HDM2

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19 days ago

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XfinityMartyR

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20 days ago

 

jej2514 Thanks for reaching out! Have you tried to restart the Xfinity TV box to gain access to all channels? 

 

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jej2514

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19 days ago

I did try your suggestion to restart and was still not able to access channels. 

Xfinity technician came and found that my box was very old and that the cable line had deteriorated. He replaced both and tv is working fine now.

Thank you

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XfinityJorge

Official Employee

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2.3K Messages

Great! Thank you so much for the update and keeping us in the loop. I am glad our tech was able to assist and get everything back to normal! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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