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user_zzdc68
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Tuesday, July 8th, 2025 7:03 PM

Xfinity service got disconnected

[Edit: Removed Image due to personal information]

Hi, my Xfinity app is showing my service plan got disconnected and I can’t view any of the tabs or things like Wi-Fi or internet usage or modem. Also, it’s showing that I have past due balance even though my balance is $-10. I am not sure why it’s disconnected as I never asked to disconnect.

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Updated 

12 hours ago

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XfinityPeterH

Official Employee

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2.1K Messages

12 hours ago

 

user_zzdc68 Thanks for reaching out and letting us know. I would be doing the same if I were in your shoe too. Please send us your full name and complete address via our DM.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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