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user_zzdc68
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Visitor

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1 Message

Tuesday, July 8th, 2025

Xfinity service got disconnected

[Edit: Removed Image due to personal information]

Hi, my Xfinity app is showing my service plan got disconnected and I can’t view any of the tabs or things like Wi-Fi or internet usage or modem. Also, it’s showing that I have past due balance even though my balance is $-10. I am not sure why it’s disconnected as I never asked to disconnect.

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7 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

2 months ago

 

user_zzdc68 Thanks for reaching out and letting us know. I would be doing the same if I were in your shoe too. Please send us your full name and complete address via our DM.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_rwvt6z

Visitor

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1 Message

7 days ago

I expierenced the same called in about my wifi

Connectin and didn't want to change my service plan channel lineup and right after found my service was disconnected  called back and was treated with disrespect because had legacy plan

 My cable service is back on with no wifi

Throughly disappointed in comcast/xfinity I'm looking to drop after 40 yrs

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XfinityBrianH

Official Employee

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1.6K Messages

 

user_rwvt6z Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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