user_wzo10c thank you for using the Xfinity Community Forums page to reach out. I understand you would like to check on the status of a work order. Let's get your account pulled up to look into this together. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am trying to figure out if my work order from Xfinity is still open. This is my first time using and can't seem to figure the direct message out, I tried tablet now im am trying phone
Note: This comment was created from a merged conversation
originally titled Open work order
user_wzo10c we are here to help, are you able to see the icon in the corner of the page?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_wzo10c thank you for getting that direct message over to us, we have replied to it and are awaiting a response from you there. We will circle back to this post after we finish up over there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
•
1.6K Messages
1 day ago
user_wzo10c thank you for using the Xfinity Community Forums page to reach out. I understand you would like to check on the status of a work order. Let's get your account pulled up to look into this together. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_wzo10c
Visitor
•
5 Messages
1 day ago
I am trying to figure out if my work order from Xfinity is still open. This is my first time using and can't seem to figure the direct message out, I tried tablet now im am trying phone
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user_wzo10c
Visitor
•
5 Messages
1 day ago
Please help me find out if I have an open work order, I must be doing something wrong
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