Contributor
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33 Messages
Coda56 firmware update
I bought a Coda56 since it was on the approved and recommended list. I hooked it up and it seems to be working okay. The problem is I can not access the GUI. I followed the instructions: laptop connected via Ethernet and configured with a STATIC IP set to the 192.168.100.x.
I can ping the modem 192.168.100.1, but I can not access the GUI. I found this article on the Hitron website:
The ability to access Hitron’s CODA56 GUI requires firmware version 7.3.5.0.1b2 or higher. This firmware is only available from your ISP, since the upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of firmware updates lies with the Service Provider.
This firmware is currently available for Comcast, Charter, and Cox Subscribers.
My Question is since I can not access the GUI how do I know what firmware version I have and how will I know if you push it to my modem.
XfinityArmand
Official Employee
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2.1K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_a9365! We are so glad to hear from you and want to help in any way that we can with your service. No worries! You have reached out to the right team to help get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details, and we can get a look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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109.4K Messages
2 days ago
@user_a9365 @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_a9365
Contributor
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33 Messages
2 days ago
XfinityEmilyB was able to confirm may firmware version is 7.2.4.7.1b2 and Hiltron says you need a minimum version of 7.3.5.0.1b2 before you are able to access the GUI. The advanced repair team is supposed to be pushing the updated firmware to my modem and hopefully it will work after that.
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EG
Expert
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109.4K Messages
2 days ago
Thanks for the update ! Good luck with it ! Please post back again with how it turns out.
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