Coda56 firmware update

Thank you so much for taking the time to reach out to Xfinity Support @user_a9365!  We are so glad to hear from you and want to help in any way that we can with your service.  No worries!  You have reached out to the right team to help get things ironed out for you.  So that we can get started, please feel free to shoot us a private message with your details, and we can get a look at this for you. 

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@user_a9365 @XfinityArmand 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

XfinityEmilyB was able to confirm may firmware version is 7.2.4.7.1b2 and Hiltron says you need a minimum version of 7.3.5.0.1b2 before you are able to access the GUI. The advanced repair team is supposed to be pushing the updated firmware to my modem and hopefully it will work after that.

Thanks for the update ! Good luck with it ! Please post back again with how it turns out.

Still waiting to get the firmware updated. I will post result once that happens.

No worries @user_a9365 ! TY !

They have to be sure the firwmare will not cause new issues etc and when they push it there will be probably thousands of other CODA modems that get updated.

They also need to make sure the firmware is compatible with the CMTS (at the headend that the modems all talk to) and will not have issues.  Could take some time.

If you want a modem that will allow you to see everything w/ the GUI I've always been a fan of Arris Surfboards -- SB8200 is Docsis 3.1 and if you want one that does the mid split support they have been upgrading in many places (we have it here in central Massachusetts) the Arris S34 does this.  Just installed an S34 for a friend yesterday and the GUI for status works well.  Getting solid 1.2 Gbps x 40 Mbps upstream currently.

Good luck!

Thank you for your explanation malk315. They've been pushing the firmware over a year now. If you check the beginning of my post, Hitron’s CODA56 GUI requires firmware version 7.3.5.0.1b2 or higher and Xfinity is actually using 7.3.5.0.1b5.  Xfinity confirmed my firmware version is 7.2.4.7.1b2, but for some reason they don't seem to be able update it as only the ISP can. I bought this modem because it's on the Xfinity list of approved and recommended. I also have an S33 and it works fine but it don't do the higher upload speeds. I'm only posting because I was ask to post once I got the firmware up to see if it resolved my issue. I was just commenting it hasn't been updated yet.

Just my opinion, but I will never buy another Hitron modem. As I said I bought it because it was on the Xfinity approved and recommended list, and because it was cheaper of course. I'm sure they are probably okay but I've always had Arris and had good luck with them. 

The rest of the story. I was on the 500m plan using an Arris SBG8300 and was very happy. Xfinity told me my bill was going up $40 or they would double my speed for the same price I was paying. So I said sure double my speed and I think the SBG8300 would have worked at 1000m but they actually gave my the 1100m plan. So a few days later they sent an email saying my modem was no longer going to work I needed to replace it. I bought an Arris S33 and it was working good. Then I got an email saying we are getting a speed increase but my S33 wouldn't handle it. Long story short the speed increase was from 20m to 35m upload speed which the S33 handles fine. I assumed we were getting the 100m or whatever they have so that was my fault for not checking more. So now I have 4 modems because I had an SB8200 before the SBG8300 and 3 routers and a huge headache. 6 weeks ago I was very happy I guess I should have just paid the extra $40 a month or rented their modem which I think they prefer anyway. That's my story. 

Between Hitron and Xfinity they determined the modem was bad. Hitron is going to send a replacement modem so once I receive it I will be able to see if I can access the GUI.

Following up I received my replacement modem from Hitron. I hooked it up, it downloaded the correct firmware (7.3.5.0.1b5) and I'm now able to access the GUI.