U

Visitor

 • 

1 Message

Tuesday, July 8th, 2025 7:26 PM

Billing

Need explanation of items on my bill.

Official Employee

 • 

1.9K Messages

11 hours ago

Thank you for reaching out here @user_ezvxsp. I will be happy to answer any question on your bill from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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