I will be staying at my current house till 18th August but on the moving houses section of my xfinity profile, I cannot select a date of moving beyond August 6th? does that mean after august 6th I will no longer have internet services at my house? I require assistance and instructions not only on mo

I had a similar problem last year. Cable changed form pole to modem. I haven't made any changes since then so there are no unnecessary splitters, etc. I made an appointment for a tech to come and they are scheduled for this Friday morning. Posting here just to make sure keeping the appointment is a

I need to know the location I am supposed to retrieve my self installation kit for home Internet at please

Not receiving email messages

Hello, I need to cancel my scheduled move for the next week. I read that I need to post here first and wait for an employee to reach out.

I’d like to cancel order of movie my co old just selected

Hello! I had an Xb7 xfinity gateway that I'd had zero issues with for many years...in April, I was sent a new Xb8 since mine was outdated and a security risk. The new one worked fine for about a day and then it started having intermittent dropouts...I tried to gather stats on when and what I was doi

This is happening again. And it is the worse it has ever been.

My sprinkler line was damaged when Comcast contractor used a digger on my property to burry a line in December 2024. I have called 3 times and submitted photos to abuse@comcast.net as I was instructed. I have never been contacted or given a ticket number. I have sent 3 emails with no contact. When I

Why does the Internet always go off two to three time daily.

Xfinity really needs to get their act together on Flex Boxes. I was given a "free" item, with three months of use. When it ended I didn't use the service. After 4 years they tell me I have to return an item that I was never expressly told I'd have to return. Now I'm moving and was purging and got ri

I have spoken to 5 agents since Thursday 7/3…… all gave me a payment extension and provided me the same reference ID. However every day since then my service is shut off at 3 am EST. I have attempted to chat and call into agents since 9 am EST 7/7 and they hang up or don’t respond. I need my interne

Hi! All of a sudden my comcast.net email is no longer accessible through Thunderbird--it claims I'm not using the correct password, even though none of the settings have changed. I can still access my email through webmail, using the same password. What's happened?

I have 3 lines with xfinity on a 3gb plan as the vast majority of the usage is at home via wifi. One phone was bumped from the wifi on a update from xfinity in May. Because I used autopay and they only send you one message that you have gone over your limit (thought we had gone over a little bit) th

I had my roommates name added to our billing last week but his name did not show up on our most recent bill as promised.

I had called xfinity to cancel internet service to go to another carrier that was less expensive for better service. The lady i had talked to did not want me to transfer as I have been a loyal customer for years. The lady had offered me deals that still were not comparable to the other carrier. I ke

I am looking for cheaper plan options without sacrificing internet speeds.

Hello, I had cancelled my internet on 07/01 with my last date being confirmed 07/03. I have received a late notice for a bill that would have been for serviced after that and now a bill for services for the following month. My cancellation date has passed. I no longer use the service. How do I resol

I have been changed from part billing to electronic and I want it changed back.

Very complicated. In February we switched from Verizon to Xfinity Mobile. Offered a free Apple Watch. When they issue us the free watch, they forgot to use the Reward Code and we were charged. The only way they said to correct that was to physically return the watch and they would reorder using the