Frequent outages that last 1 to 5 minutes (This company has the worst customer service I've ever dealt with)

@XfinityKei​ Seriously? Read my original post again. Friday is tomorrow.

Getting Xfinity employees to pay attention has been an ongoing problem for me.

Since I made the appointment, I got two calls from Xfinity employees that not only don't understand what the codes I am getting or what upstream power is, they don't understand that I could currently have a sufficient internet connection AND have a service that isn't working properly. 

I explained to BOTH employees that I have internet right now but it keeps going out. I am not a bigot and my parents were immigrants, but NEITHER employee had a good enough grasp of English to be making these calls. After I explained MULTIPLE times that my internet keeps going out, I was asked "since everything on your end seems to be okay, would you like to cancel you upcoming appointment."

Dealing with Xfinity has been excruciating. Last August the first tech that came to my house told me there's a problem in my neighborhood and he said he wrote a ticket for it and left. A couple days later I called again and another tech came to my house and said he found water in the cable outside and replaced it to my modem. He loudly knocked on my window while working outside, scaring me, and asked me to pull the cable through the wall while he stayed outside. I had to help him do his job! When he left, not only did I still have a problem, he disconnected my tenant's Fios connection and she had no cable, TV or internet. When I called Xfinity to let them know, they said it is Verizon's problem. She made an appointment for Verizon to come and they wanted to charge her, but the tech gave her a break. Same tech came back to my house for the third appointment with a supervisor also coming shortly after. Finally fixed, and now 11 months later here I am again. I see myself going to Fios in the near future.

@user_uwixj4 My apologies for the mix up with the dates. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

@XfinityKei​ Can you tell me what the point of direct messaging you is please? As you know a tech is coming to my house tomorrow morning. What is it that you can assist with me further with at this point?

@user_uwixj4 When you post in our forum, we offer assistance to be sure your concerns are resolved. The forums is designed so customers can get help from other members or official employees. If you don't want to receive help we understand and will be here if you have further questions. 

@XfinityBenny​ That doesn't answer my question and you're coming off as passive aggressive. 

I posted here because I have a tech appointment tomorrow and I wanted to make sure I needed one so I don't get charged for my appointment or waste more time and get more aggravation from Comcast employees as I described. A non-Comcast employee, EG, was very helpful and assured me a tech will need to be involved. When a Comcast employee asked me how it went, I told them that the appointment hasn't taken place yet and I detailed some of my horrible experiences. It is AFTER I posted that that the same employee asked me to direct message them. I asked why, since I am now just waiting for the tech to come. Now you have to be rude and tell me what the forum is designed for, when I obviously know the purpose, and make that "if you don't want to receive help" comment.

I got help from EG. Now waiting for an appointment. I asked what the purpose of the direct message was for and you get involved and don't answer but just add to my overall displeasure with Comcast.

Want to try answering the question? I'll repost:

"Can you tell me what the point of direct messaging you is please? As you know a tech is coming to my house tomorrow morning. What is it that you can assist with me further with at this point?"