Visitor
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9 Messages
Can not get help with chat or agent on the phone
I have spoken to 5 agents since Thursday 7/3…… all gave me a payment extension and provided me the same reference ID. However every day since then my service is shut off at 3 am EST. I have attempted to chat and call into agents since 9 am EST 7/7 and they hang up or don’t respond. I need my internet and if y’all can’t help im cancelling.
XfinityMatthew
Official Employee
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517 Messages
23 days ago
Hello @user_hd2lzh . We would be happy to check into the status of any payment extensions on the account. Please send us a direct message with your full name and the service address so we can take a look what's going on.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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112.1K Messages
23 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_hd2lzh
Visitor
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9 Messages
22 days ago
I signed up for Xfinity internet in the beginning of March. I have checked my incentive tracker multiple times and it shows the gift card was email on 6/27. I have checked the only email associated with my account and the spam for that email with no email or anything from Xfinity. I’ve chatted into Xfinity on the app and here on the forum everyday for the past 12 days to figure out what is going on with my gift card. They have no answer and just keep saying they’re opening another ticket. I need my gift card today or I’m cancelling all service with Xfinity. I’ve also filed a BBB complaint and an FTC complaint for fraud.
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