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Visitor

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4 Messages

Monday, July 7th, 2025 6:02 PM

Can not get help with chat or agent on the phone

I have spoken to 5 agents since Thursday 7/3…… all gave me a payment extension and provided me the same reference ID. However every day since then my service is shut off at 3 am EST. I have attempted to chat and call into agents since 9 am EST 7/7 and they hang up or don’t respond. I need my internet and if y’all can’t help im cancelling. 

Official Employee

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366 Messages

22 hours ago

Hello @user_hd2lzh . We would be happy to check into the status of any payment extensions on the account. Please send us a direct message with your full name and the service address so we can take a look what's going on. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Visitor

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4 Messages

I have messaged please help 

Expert

 • 

111.5K Messages

22 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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