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user_d7usfd
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Tuesday, July 8th, 2025 4:14 AM

I want to continue my promotional price for internet and equipment for another year

I will be staying at my current house till 18th August but on the moving houses section of my xfinity profile, I cannot select a date of moving beyond August 6th? does that mean after august 6th I will no longer have internet services at my house?

I require assistance and instructions not only on moving houses but also I want to continue my internet plan and equipment on the same promotional price for another year as I am a student 

I have constantly been trying to get in touch with a live agent but I have had no luck so far. Please assist me with these issues

Question

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Updated 

22 hours ago

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XfinityPeterH

Official Employee

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2.1K Messages

22 hours ago

 

user_d7usfd You have come to the correct place for help with your account. Please send us your full name and address via our DM.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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