U

Visitor

 • 

1 Message

Tuesday, July 8th, 2025 4:52 PM

My child bought movie by mistake

I’d like to cancel order of movie my co old just selected 

Official Employee

 • 

1.8K Messages

2 days ago

We know how frequent that can happen and we can definitely help! You can also set up a purchase PIN to help with this in the future, please see here

 

To send us a direct message and help with the current order please make sure to include your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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