We know how frequent that can happen and we can definitely help! You can also set up a purchase PIN to help with this in the future, please see here.
To send us a direct message and help with the current order please make sure to include your full name and service address.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityEva
Official Employee
•
1.8K Messages
2 days ago
We know how frequent that can happen and we can definitely help! You can also set up a purchase PIN to help with this in the future, please see here.
To send us a direct message and help with the current order please make sure to include your full name and service address.
To send a direct message:
0
0