I had my roommates name added to our billing last week but his name did not show up on our most recent bill as promised.

I need to get in touch with Customer Retention. I've seen that it is possible via Xfinity Community. I can't do anything on Xfinity's terrible website.

We’ve been harassed by spam callers claiming to be Xfinity. They never are willing to transfer to supervisors, and my spouse is suddenly missing from our account as an account manager. Our bill also went up recently and customer retention appears unavailable over the phone. this is my last avenue to

Was using port forwarding on my NAS to access audiobooks remotely. This stopped working recently. Has Xfinity blocked certain ports for remote access? Xfinity Extreme subscription with XFI gateway. Ports are added in XFI system and my NAS.

Just got a new tv and want to know what box is the newest

We spoke with multiple reps only to get our grandfathered service canceled and told our bill would increase. I was speaking with a lady by the name Rhonda in retention and the call dropped. How do I get back in contact with the retention department. This experience has been horrible!

I have had terrible tv reception for over a year and have not been able to get it resolved

My bill has almost tripled. Need to contact retention department.

Need to speak to retention department.

Hello. I recently ported my landline to another provider, and I would like to port it back to Xfinity. Can someone please assist with this? Thank you.

I submitted documents in January and haven't received promotion since then. Now they're saying i didn't send the right documents and want me to do it again. I did but my other carrier is threatening to send me to collections with an extra 50 dollars in late fees attached. How likely will this get re

I recently moved to a new address. I'm on the same plan I've been on. I've sent a restart and restarted the modem by unplug, but I'm receiving 30 upload at most when it should be 100-120+. I pay for 200. I purchased a hitron coda56 capable modem a while ago and at the old address it was fine.

Recently I have noticed some unusual Sign-in activity originated from different countries with different IPs. First I have changed the password and activated 2 factor authentication. But even after that on the next day I saw some new sign-ins from Brasil and Europe. I have called CSA team for assist

Hello, I've recently ported a number over from Verizon to Xfinity Mobile. The calling, internet, and sending MMS messages works fine, but receiving/sending SMS responds with an error, "Your message couldn't be sent." I've researched this and contacted support and have tried resetting my connection a

I was just informed my plan changed twice without my knowledge. I've tried multiple agents chats and calls. I need a retention specialist asap.

I spoke with a representative regarding a billing issue. As a result of that conversation, I was offered a plan to decrease my bill about $10 a month. I asked the representative if any of my channels would change and he said my service would be unchanged. The change in pricing was due to dynamics an

I need someone from consumer retention to get in touch with me. One of your team members changed my plan and downgraded my speed from 1000mps to 800mps without my knowledge at all. and i also lost peacock as well. he said he would lower my bill and keep it around 230.00 per month by applying discoun

I had misplaced my Visa debit gift card. I had received from Xfinity as a gift for being a member of their services. I had recently found this card, however, it is expired and the card is unused. Can I get a replacement card?

Is the recent email about "Security Update" legit?

For the past several months I have been unable to stream in a browser window on a laptop. I have the most recent browsers (firefox/Mozilla and Chrome) but there is still an issue (it just sits on the purple screen of death). During the day, I do not have a device (iPad, tablet, not phone) to use an