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Appletv+ episodes missing from menu

I select my AppleTV Show and hit the Episodes button no seasons or episodes appear. Three columns all blank.  This started a few days ago. All Hulu, Netflix, HBO Max episodes how up, only Apple tv is missing episodes.  I've seen previous posts from Xfinity CS asking to send a direct messa

Question

 • Xfinity Stream App

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Why do I pay so much for so little service?

My wife has been on me for awhile to cut the cord and dump cable but I’ve kept putting it off. Recent customer service has me rethinking having ANY Xfinity services. A couple weeks back a tech came out because all our services kept dropping temporarily. There was no problem with our equipment and

Question

 • Customer Service

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I had a problem there last week. Couldn't get Woodstock to play on one tv. Played on the other and all the other stuff played, just Woodstock. Finally started playing a few days later. I need Woodstock on HBO max since my recording of it disappeared

 commented 

14 h ago

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HBOMax won't load on 1 of my tv

One of my TV's HBOMax app won't load. This is a recent issue. I tried restarting the box and, when that didn't work, I did a System refresh and that also didn't work. All the other apps load and all the apps, including HBOMax, work on my 2 other TV's. I tried all the other suggested troubleshooting

Question

Cable box

Lately I have had my cable box pop up a message asking me if I'm still watching? I have my box to update between midnight and 2 am. I can binge watch on one channel. What would cause this message? Just started recently. Received two messages now.

Question

 • X1

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HBOMax won't load on 1 of my tv

One of my TV's HBOMax app won't load. This is a recent issue. I tried restarting the box and, when that didn't work, I did a System refresh and that also didn't work. All the other apps load and all the apps, including HBOMax, work on my 2 other TV's. I tried all the other suggested troubleshooting

Question

 • X1

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WHATEVER YOU DO, DON'T DO IT! READ EVERYTHING YOU SIGN. On July 17 I came to Xfinity my carrier of two years after my unlocked iPhone became inoperable. I asked Xfinity how I can purchase a phone with them as previously had been very happy with m

 commented 

21 h ago

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iPhone SE (2022) promotion

There is currently a Apple iPhone SE (2022) promotion (until April 26). Free iPhone SE (2022) if you are new Xfinity mobile customer, transfer number and sign a 24 month contract plan. My questions: Can you get two iPhone SE (2022) and sign up for only one Gig plan (1gb)for $15 a month for both

Question

"FREE" Iphone SE

Anyone else having issues with the new, "FREE" iphone SE, that's actually not free, and a representative lied to you about a $500 contract? This is an SOS, I have posted this everywhere I can, and will continue to until Xfinity fulfil their end of the promotion. Account name: Lauren Staley On

Question

 • Xfinity Mobile

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They are doing the same BS in 2022. On July 17 (2032) I went to Xfinity my carrier of two years after my unlocked iPhone became inoperable. I asked Xfinity how I can purchase a phone with them as previously had been very happy with my service. Ale

 commented 

21 h ago

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anyone else promised a free phone on 9-11-2021 and now being told...nope, not free?

On 9-11-2021, I called Xfinity cable to update my internet service. The person on the phone offered me a "too good to be true" (literally, it was not true) offer to switch from my mobile phone carrier (Google Fi; who is awesome, by the way, see here: fi.google.com) to them. I would get:-Free phone f

Question

Comcast doesn't care. They give you Ticket numbers to try to appease you and never ever follow up. I also don't get replies to my posts on cruisecritic. Used to, but not any more.

 to the conversation: 

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Unblock Truth Social

I have been unable to join Truth Social Network: due to never receiving a confirmation email they are attempting to send to my @comcast.net email address. Others have reported that they get the verification email immediately when they use a different email account such as @gmail.com. Please remove t

Question

I've gotten these in error too. Any chance you upgraded your modem or changed your plan speed recently?  I did both, modem upgrade (to CM2050V) first then plan speed, so I'm not sure what caused it.  It's also possible I was getting them b

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1 d ago

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Xfinity internet speed. Equipment update warning email. Is this a scam?

I own an Xfinity compatible modem yet I've received this email no less than 4 times: Your current device can't keep up with the latest speeds   You recently upgraded your Xfinity Internet speed, and as a result, your Internet equipment can't keep up with the latest speeds available

Question

Modem connects but will only allow internet for desktop, not routers or laptop

Recently, my internet went down. I got a tech to come but he ultimately had to get maintenance out to do work on the junction box. Since then, my modem can connect to the internet but I can only access the internet by hardwiring my desktop directly to the modem. I've reset my modem connected to m

Question

 • Your Home Network

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Payment arrangement debacle

Hello, I am currently experiencing severe financial hardship due to a major death in my family and some additional unexpected expenses that I have incurred recently. Knowing that I would need some more time to pay this bill before my internet was cut off, I placed a phone call to the Xfinity Cust

Question

 • Billing

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@user_faf4e6​ see my above posts. Call the number and they will fix it quickly

 replied 

2 d ago

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We're sorry but the number you have dialed has calling restrictions which prevents the call from being completed Announcement 19

I haven't been able to make any outbound calls since yesterday. I have been on the phone with Xfinity mobile and troubleshooting all these steps to no avail. Nothing is working and apparently there are alot off users with the same problems. Even before that I was having trouble making calls and rece

Question

We'd be happy to take a deeper look into this for you @user_7e842d. To get started, please create your own public post in the Customer Service category board with details of your experience, and we can go from there. For information on how to crea

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Electronic equipment damages

My surveillance equipment and HVAC were damaged by a power surge that enter my house via the coaxial cable. I have surge protection to the incoming power line and this was not impacted. liberty Mutual Comcast claim department are not answering my claim demands.The Ethernet Equipment circuitry was b

Question

Oh man I am sick to my stomach after reading these posts. I wish I would have seen this earlier before I switched from Verizon to Comcast.  I cant make calls and they act like they have no clue what's going on.

 commented 

3 d ago

 to the conversation: 

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We're sorry but the number you have dialed has calling restrictions which prevents the call from being completed Announcement 19

I haven't been able to make any outbound calls since yesterday. I have been on the phone with Xfinity mobile and troubleshooting all these steps to no avail. Nothing is working and apparently there are alot off users with the same problems. Even before that I was having trouble making calls and rece

Question

Port Forward IP Address Shows Wrong IP

I have seen this problem posted many times on here but there is never a solution posted publicly, so I figure I will shoot my shot. When I create a port forward, the IP address shown does not match the IP address of my device, despite the fact that I am ONLY able to choose the device, and not abl

Question

 • Your Home Network

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