Visitor
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1 Message
customer retention
I need to get in touch with Customer Retention. I've seen that it is possible via Xfinity Community. I can't do anything on Xfinity's terrible website.
Visitor
•
1 Message
I need to get in touch with Customer Retention. I've seen that it is possible via Xfinity Community. I can't do anything on Xfinity's terrible website.
XfinityJeniece
Official Employee
•
3.3K Messages
2 days ago
Hey there, @user_13787f, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account concerns here on this platform. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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