Poor Customer Experience and Retention

We’ve been harassed by spam callers claiming to be Xfinity. They never are willing to transfer to supervisors, and my spouse is suddenly missing from our account as an account manager. Our bill also went up recently and customer retention appears unavailable over the phone. 

this is my last avenue to try and keep this account of over 10 years open. Otherwise att installed fiber in our neighborhood and their rates and speeds are superior.