Visitor
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4 Messages
Poor Customer Experience and Retention
We’ve been harassed by spam callers claiming to be Xfinity. They never are willing to transfer to supervisors, and my spouse is suddenly missing from our account as an account manager. Our bill also went up recently and customer retention appears unavailable over the phone.
this is my last avenue to try and keep this account of over 10 years open. Otherwise att installed fiber in our neighborhood and their rates and speeds are superior.
XfinityAmira
Official Employee
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4.2K Messages
1 day ago
Hi user_8d2e5e! Thanks for visiting and taking the time to reach out on our Xfinity Forum. We truly value and appreciate you being a loyal and long-time customer with us for over 10 years. That is absolutely amazing! We certainly do not want to lose you and would love to review available options that will better fit your billing needs.
Regarding the Spam calls, we do take account privacy and security very seriously. If you ever experience a call and question the authenticity, we do recommend contacting our Customer Security Assurance team, who works to prevent things like this from happening. We also recommend periodically checking our Internet Security with Xfinity help page, where we list security alerts, and where you can also 'Report an Issue'.
Please send us a Direct Message so that we can assist you with your billing needs. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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