I've seen various posts on this but no clear answer. When I tried to port when signing up for the phone service with Xfinity, it didn't work in the system and the person setting me up didn't know what to do. I've confirmed my newly assigned number is in the same rate center as my current vonage numb

I can't log into the mobile Android app, every time I try it just resets the page. Everything is updated and I tried deleting app cache and data already. I'm trying to activate my new modem and if I go to xfinity.com/activate it tells me to download the app. A very frustrating ordeal!!

I need to cancel the tv part and keep internet. It’s way overpriced. I’m done talking to customer support who can barely understand me and tells me to have a good day every 2minutes.

I just received my Xfi gateway and would like to activate it. However, the service from the previous tenant (also Xfinity) is still active. Will that prevent me from activating my service? Does he need to cancel first?

How do I add a photo of myself to my account profile?

The XB8's status page under under Gateway > Connection > XFINITY Network is missing upstream channel information. It was there until the device rebooted about 4 days ago. Looks like there was some kind of firmware update applied. Is this a bug with the firmware? The XB8 is configured in bridge mode.

Starting at the beginning of this week, an aol.com user stopped receiving any of my emails. I can receive her emails. I can send and receive emails to and from non-AOL users. What's weird is that my wife can send emails to this same AOL user. I haven't made any changes to my email settings. Can some

Some background. I changed my plan back in early June. Xfinity told me I need a new cable box with the new plan. They shipped me the new X1 TV box, and I returned my old TV box and remote via the UPS store. The old box was shipped back to Xfinity on Thursday, June 8, 2023. I have the UPS Store shipp

Since upgrading to an Xbox gateway, our iPhones and iPads won’t reconnect automatically when re-entering the Wi-Fi zone. The gateway was swapped out again yesterday. iPhones are up to date with software and have reset the network completely. Devices are set to connect automatically. What are the nex

Caller ID is not working on my home landline, but is working on my tv. Also, there is a big time lag with my Call History showing up on my Comcast Account's webpage. It can sometimes take many hours to appear, then all calls show "Anonymous" for the name above the phone number. (No calls are from An

I received the following email from the address xfinity@updates.xfinity.com: ---------------- Great news! You’re getting another year of savings We hope you're enjoying your Xfinity Internet at your introductory promotional rate. Your current promotional pricing was set to expire soon, but we're exc

I have been using the Xfinity app on my fire stick since last July and it's worked great until the last few weeks. Lately it automatically shuts off after a certain amount of time. I leave it on for my dogs so I'm not sure exactly how long, maybe 4 hrs? It's not the TV shutting off, just the Xfinity

Do either the XG2v2-p or the XiD-P boxes have 4k capability?

a line is down at . has been down for a month. please fix it

I have an SB6141 that I’ve been using forever. It got 400mbps download when I had the 8/500mbps service (which I signed up for in ‘21.) and I knew that was the maximum of the modem, which I was fine with. But I recently switched to 12/200 service instead and I’m only getting 100mbps download, tops.

I'm looking for a cable extension cord for the XB8-T. I need the small cable, the one that would extend to the modem. I think it is a 5.5 mm x 3.3 mm with single center pin. Male on one end and female on the other. Can't seem to find one online. My AC outlet is too far and need the extension to reac

The line to my house from the box is old and I believe the cause for pixelated video and frequent internet drops. I’ve seen over the past few years residents around me getting their lines replaced frequently. I’ve been told the line can be replaced every 4-5 years for free by Xfinity and I know it’s

I can't connect my cellphone to my Xfinity router anymore. The cellphone finds the router, reports the strongest connection. When I ask to connect the progress bar moves but no connection ever happens. The router's administrative screen lists it as a connected device but offline. I made sure it has

Hi, I am currently moving and Xfinity isn't recognizing my new address. I know for a fact that a week ago there was service with Xfinity for the same address, so they do provide service there. How can I direct message a representative to discuss this?

Hi! I recently moved into a new rental and installed a brand new MB8600 (DOCSIS 3.1) with the 800 Mbps plan. Even directly connected to the modem over Ethernet I basically never see anything more than 400 Mbps. Speed tests typically come in around 100-200 Mbps, sometimes less. The house used to have