We live in a retirement community that uses Comcast as the TV provider. We actually have are own TV studio and our own Comcast provided local TV channel (actually we have two channel, one in SD and other with the same content in HD). We would like to know many people tune into a show that appear eve

I have spent the last month dealing with intermittent connectivity issues. I have spoken to numerous Al support on finity Assistant via phone, text and App. I have spoken to several " live agents " as well. I was told to factory reset the modem, make sure the connections were tight (REALLY?!) and se

2 weeks of resetting my remote every, single day. Leave X1 box On every day, every day it gets an update and in the morning I get a message that remote not found. This also effects the other boxes in the house until I reset the remote. I press A/D until remote flashes, then type 981. Then go thro

I bought a tp-link 5 port switch to add 2 extra Ethernet ports but the internet does not work on them. My iMac shows Ethernet self selected  IP.What can I do?

Getting error code SDI 0001 on xfinity stream app

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10.  I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change.  I'm using a Linksys AC1900 (EA7450) router and a Motorol

after upgrading to x2 from gig plus, I saw that I needed a modem from xfinitys list, so I bought a netgear cm3000. I got it activated but still getting 40 upload (download is good at 2300) multiple restarts, no change

Hello, Is anyone else having issues playing programs on Apple TV? My error is “unable to connect to playback” after I ran the troubleshooting. Thanks!

I have an Xfinity supplied Cisco DPC 3941T, Wireless Gateway, XB3, modem/router combo.  I want to buy a backup battery so when the power goes out I can still make phone calls with my old telephone (does not require a power plug/no base, just plug it into the wall port).  I searched online

For a few months now, my modem (Arris Surfboard SB8200) has been dropping DOCSIS 3.1 downstream connection and reverting back to 3.0. I've been trying to troubleshoot but can't seem to find anything else I can do in my setup to fix it.  When I first started looking into it, I was seeing an inc

I'm looking to reduce my bill and usually have been able to "speak" with someone via Live Chat. However, I'm encountering "silence". When I select Chat with an agent, it tells me No problem.  I'll put you in touch with a live agent now.  And then nothing.  Tried several times and sam

When I launch the Stream app, the logo screen video interrupts whatever I am listening to on my device. I understand that if I want to start watching video, it needs to take over the audio/video on my device, but many times I launch the app for other reasons, like just checking to make sure somethi

My cable box is off and will not power back on. I have unplugged everything, replugged everything and even tried the troubleshoot and nothing is working. The cable box is not powering on but everything else inclusive of the internet is working. I have read several forms concerning this issue and not

Hi, Looking for some help with this issue. My modem loses its connection multiple times per day - sometimes for a few minutes, and sometimes for up to an hour.  Probably happens 10 times a day.  I've tried restarting the modem, and sometimes that fixes it and sometimes it doesn't. 

Hi! With the new eSIM technology, how do I switch from android to iPhone as I wish?  In other words, currently I have an iPhone 13 and I use the same SIM card between my iPhone 13 and my Samsung Fold 3 whenever I wish to use either. How can I do that with eSIM?

The scam: Hi Trudy, this is Olivia w/ Healthy America. There's a free & safe COVID-19 vaccine reserved for you nearby if you need it. Are you vaccinated? https://healthyamerica.link/vaccines1 There is no such organization. The phone # is [Edited: "Personal Information"]. When I click on info,

Hello, I have a TingFire monitor on my electrical system. It stopped sending info to the company email/server. The company is requesting I send the text/email below. I have verified all the open ports and Firewall settings on my Arris router. Thank you and please read the text below.

I’m moving and have 3 cable boxes and an old internet router that I’ve been meaning to return. I’m getting everything switched over professionally.  Since they appointment will be through Xfinity, can I give my old equipment to them?

I have had an issue for years at my apartment where for brief periods my internet connection will just start dying, pings will go erratic, I'll start losing packets, and internet just won't work for 1-3 hours at a time.  It happens as infrequently as once or twice a month and sometimes as frequently

I recently had a MoCa network adapter installed (amazon link) so that I can have a wired connection to a router on another floor. Unfortunately, after setting it up, I have been dealing with a very unstable connection. Multiple times an hour, my devices disconnect from the wifi temporarily and then