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caph12
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45 Messages

Friday, February 25th, 2022 2:24 AM

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Caller ID Not Working on My Landline

Caller ID is not working on my home landline, but is working on my tv. Also, there is a big time lag with my Call History showing up on my Comcast Account's webpage. It can sometimes take many hours to appear, then all calls show "Anonymous" for the name above the phone number. (No calls are from Anonymous callers. They are from numbers which appeared previously on my Caller ID.)

I've tried 3 times to get this resolved by calling Comcast customer service, with no fix happening. A ticket was created, but nothing has been resolved.

I saw on an old post about a similar problem that they had to have Comcast rebuild the switch for their caller ID to finally work. How can I get someone to look into this?

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3 years ago

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caph12

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45 Messages

3 years ago

Ok, I had a ticket made for Comcast Advanced Team to work on this. They called me today and they had to rebuild my modem, taking it completely off my account and then putting in on like they do with a new modem. It fixed the caller ID problem on the phone and it fixed the Call History problem. So far so good! So if you have this problem, ask Customer Service to make a ticket for their Advanced Team to do this.

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caph12

Contributor

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45 Messages

3 years ago

13 days later, same issue with Caller ID not working on phone and Call History not updating. Called Comcast, a new ticket was made. They did a modem diagnostic and refresh. It appears caller ID is working, as is call history updating, but for how long? Comcast is sending a tech out to check lines and modem. Very frustrating! I suspect Nomorobo spam call blocking is the culprit. No problems before Comcast started to use that.

(edited)

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CCJennifer

Problem Solver

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743 Messages

Hello @caph12! Thank you for reaching out on our community forum. I can definitely understand how frustrating it is for your caller id to not be working correctly. I'm glad that you were able to get assistance and that a technician has been scheduled. I would love to follow up with you after the appointment to ensure everything is resolved. If that's alright with you, could you please send me a dm with your first and last name and your full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

I no longer work for Comcast.

3 years ago

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