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I'm seeing similar issues with 3 of my Roku devices (2 TV and 1 Roku Express 4k). I'm getting different "This video cannot be played. We've encountered an error while streaming (error: TVAPP-0xxx)" error codes. My Samsung TV and 2 cell phones had the
Xfinity stream not working on Roku device. Error 500.
I just switched from a boxed service to streaming only, with my own modem/router and Roku devices for two TV's. I kept my xfinity internet service and purchased the Now TV from Xfinity to work on Xfinity Steam app on the Roku. It worked for two days on both Rokus and now I get an error code TVAPP-00
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Xfinity Voice problem
Today, I tried using my Xfinity Voice cordless handset. No dial tone. Verified all phones were not in use. Checked all connections. Still no dial tone or sound. Could not call out or receive calls. I reset my Xfinity modem. After it reset my internet was fine. No dial tone on phone.
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Home Phone Service & Equipment
Closed
New Line, New Phone is how to upgrade --> NO!!!!
I wanted to upgrade to an S24 from an S22 and xfinity walked me through it, step by step., Just get a new line with the new phone and trade in my s22 when I received the s24 and then switch the lines to put the s24 on my original line. All is good and well setting up billing and paying for taxes and
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Plan
@user_bmspo1 Have you tried reaching out to the Customer Security Assurance (CSA) team? If you have been on the phones with support, and your issue is still present, I would recommend to call them as this has helped customers to get this resolved. He
Xfinity Password Guidance for Account and Information Security
As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address be added to the account for password
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Thank you, @user_e0a095, for meeting us here in our forums about your experience with the Motorola MT8733 and our Xfinity Voice service. We hope our community brings more clarity for you. I also want to let you know the Netgear CM2050V is also compat
Replacing the Xfinity modem with your own modem
I got tired of my Xfinity bill getting so expensive and called Xfinity Customer support to talk about it, and they suggested I can significantly reduce cost by eliminating all the equipment I was renting from Comcast. All I had to do was return the equipment and purchase my own modem and just use th
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The enhanced upload speed is not compatible with the 2050V, only the download speeds would be. We do not have a current timeline of when the enhanced would be available for that device. For this situation, in the future, you would just want to refere
NETGEAR CM2050V and higher upload speeds/Firmware update
Hi Everyone, I have seen all the threads before on this. Simple question, is there any update on getting the firmware fixed so many of us who own this modem can get the benefits of the higher enhanced speeds with Xfinity ? I posted the same question on the Netgear forum ? thanks Sunil
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user_aec4ag We appreciate your feedback and know that some changes are difficult to navigate through. As a work around, we suggest going here to our Xfinity Web Remote for Xfinity X1 (https://remote.xfinity.com/). The Xfinity Web Remote has many of t
Xfinity TV Remote App going away
I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini
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@Medic956 wrote: The diagram has the cable entering the MoCA adaptor and then continuing to the router, not the other way around. Can you post a .jpg or .gif or link to a document with that diagram? What model modem/router do you have which you im
MoCA Setup
I'm an Xfinity customer with the supplied Netgear router. I am not using the MoCA functionality internally as I could not get it to work. Please help me with this setup. Outside cable goes to POE filter to splitter (MoCA compatible). From the splitter I have a Motorolla MoCA adaptor setup as prescri
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@cajual Thanks for the feedback. Guess I’m going to buy a new modem and hope it doesn’t suffer a similar fate in time. Really annoying since the modem worked fine for months, still works fine for some customers, is listed as compatible by Comcast, a
MB8611 Problems
I have been having frequent disconnects with my MB8611. I have tried everything I can to get this thing to work on Xfinity. It disconnects anywhere from two to ten times a day. Had this at a previous house and removed everything between me and feed from the utility pole, no success. I assumed it was
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Good Morning, @user_q4326f! I do apologize, but we don't have updated inventory of phones at the local stores as it is ever-changing. We would recommend scheduling an appointment here to speak with our amazing store employees to determine what device
Legal In Florida
Please be advisede you arer requested to cancel all internet mobil service in my name,pursuant to mutiple requests to unlock an apple phone,that was paid off about 18 months ago,your service has deteioated to a point that it is no loger acceptable,you have ended all hunan phone customers service, yo
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They got me. They broke me. Upgraded my speed and had to get G36 which by their own website was compatible. Multiple issues with it disconnecting. Xfinity disconnected me twice in the past two weeks because they said my router was causing a problem f
Firmware update for arris G34 and G36 modem/routers
Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01.04 to AR01.05)? Apparently, this firmware update was released to the ISPs back in November 2023 but hasn't made it to the street yet. This update was supposed to fix (hopefully) intermitt
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@XfinityThomasA Calling Xfinity tech support is a nightmare. 1.Get rid of the Automated Operator that makes me reboot my modem no matter what I am calling about even if it says "I see you rebooted your modem".2. Get front line support that is
Not getting the speeds I paid for
Not getting the speeds I paid for. I paid for gig up and gig down.
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I found the fix. The issue is your phone is not compatible with the Xfinity mobile voicemail app. Uninstall it, have the Xfinity ppl reset your device and use the basic voicemail / or *86 that comes with your phone. Each time u open the Xfinity mobil
Voicemail not working - The Mailbox Number You're Trying to Reach is Not in Service
Recently transferred to Xfinity Mobile and got the Pixel 6. One huge problem..the voicemail does not work. Anyone who calls receives the The Mailbox Number You're Trying to Reach is Not in Service - Good Bye message and it hangs up. I've set up a VM pin through the google phone app, but dialing *86
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lessamb, Thank you for reaching out to Xfinity Support. I want to make sure I am understanding you correctly. You are renting a modem from Xfinity, and you bought a new router, or is it a new modem? You want to make sure that if you are going to add
Leased router
Hello, I have a leased router and I bought a NETGEAR - Nighthawk AC1900 router. When I try to set up this new router the Xfinity app dosent recognize the MAC number, and therefore I cant proceed with the set up. Need help on what to do.
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I have been waiting on chat for awhile now. Could it be set up for us to get a message on our phones or an email to let us know when a representative responds. Customers are not going to want to wait until someone responds to them. I know I most cert
Contract expired - need to lower my bill
My two year contract expired and my bill has increased nearly $70 a month which won’t work for my family. I tried the online offers, however they didn’t get me even close to my old rate nor to what I can pay for each month if I switch to another provider. I would like to stay Xfinity as I’ve been ha
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@BruceW What is meant by writing “disconnect the current telco wiring from your home’s telephone wiring” ? Does this mean disconnecting the incoming telephone line from the street off the terminal block inside the home? Furthermore,then how are
How to connect wired home phone network to Xfinity phone service?
I have voip phone service from xfinity. I currently have a cable connecting my xfinity modem to a single phone. My home is wired with a landline home phone network (4 wire telephone cable, rj11 connectors). Is it possible to connect this landline network to the phone service I receive from xfinity a
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user_FK I appreciate you posting on our Forums and am sorry to hear that the new phones are having trouble staying connected to WiFi. That does seem pretty strange that all the devices are having the same issue. Have you checked if you are able to co
3 new devices are not able to connect to internet
Hi, We got 3 new apple 16 pro iPhones and none of them are able to connect to home wifi. We are getting error as "This network is operation on Wi-Fi channels in use by other near by networks". On the admin tool, both 2.5 GHz and 5 GHz are using WPA2 while there is 6 GHz as well which is using WPA3.
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Outage in 60090
Our TV has gone out again for the third day in a row. I tried calling, but the Xfinity phones are down. I tried texting, but now that is down. I received a text saying service was restored, but it wasn’t. If I try the website, it won’t connect. Were you hacked, or is Xfinity just incompetent?
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X1
Xfinity Mobile Concerns
They falsely purchased 2 cell phones off my account I never asked for and refuse to pay me back for the cellphones I returned. I'm a single mom and call them every week it's been almost 2 months. I'm looking into a lawsuit because they've been known to do things like this since their case in 2018.
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Devices
I would call comcast and let them know your new modem and that you need it activated or registered with your comcast service. Don't quote me on this but I THINK you can do it manually yourself at xfinity.com/activate. I always just call support thoug
falconeye
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5 years ago
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Modem Upgraded/Changed ---now no internet
I upgraded my modem. How to I get the new modem to work when I plug it in place of the old modem.
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